Operational Change Specialist

4 months ago


UK, UK, United Kingdom The Ardonagh Group Full time

This is a 12 month fixed term contract.


We have an exciting opportunity to join our team, reporting to the Head of Operations, you will be responsible for overseeing and executing change to deliver business integration. The role will support and co-ordinate operational business projects, with a particular focus on the embedment of business standards and alignment of legal entities within the group.


What you will do


This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more:


  • Work with the business to facilitate and integrate businesses into standard operating model.
  • Collaborate with stakeholders to drive and support business change and standards.
  • Act as Operational SME to understand requirements. Track ongoing progress and identify benefits – efficiency/best practice to ensure optimisation of opportunities.
  • Facilitate liaison between relevant stakeholders including businesses, third party partners and other operational functions/experts; ensuring that all actions are documented and in line with the project objectives.
  • Ensure benefits are always identified, accurately estimated in advance, tracked and reported accordingly.
  • Support projects with associated documentation, providing pre-agreed progress reporting, identifying and mitigating risk and issues, escalating when necessary.
  • Support business and operation colleagues with BAU, providing regular advice and guidance.
  • Support problem resolution, minimising impact to trade and improving customer outcomes.
  • Maximise optimisation opportunities, applying best practice and scrutinising technical support to ensure deliverables achieved.
  • Provide operational expertise and advice to Group wide projects and workstreams.

Who we are looking for

  • Insurance industry experience, with an understanding of insurance operations and processes would be very beneficial but at the very least experience within an FCA regulated environment to appreciate and have a working knowledge of regulatory/legislative framework.
  • Organised, self-motivated and comfortable to work unsupervised in a proactive manner.
  • Confident and assertive communicator, capable of sharing written and verbal information effectively to convey complex concepts and ideas to both technical and non-technical stakeholders, with ability to quantify and present ideas succinctly.
  • Understanding of the Project delivery lifecycle with practical experience of managing multiple workstreams and interdependencies between projects, prioritisation and using initiative.
  • Pragmatic, with a proven ability to deal with high levels of ambiguity and work autonomously, using pre-agreed rationales to prioritise tasks and confidence to make measured decisions.
  • Excellent stakeholder management skills with a track record of effecting change across a complex organisation and managing expectations.


In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:


  • Holiday entitlement of 26 days plus bank holidays
  • Opportunity to progress your career across the entire Ardonagh family
  • Pensions scheme for when you feel it’s time to retire
  • 24-hour support for physical and mental wellbeing
  • 1 days paid volunteering day to give back to our communities
  • The Spotlight Awards, where we shine a light on the brightest talent across our group


We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.


If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.


Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.


Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.


The Ardonagh Group is one of the UK’s largest independent brokers with over 9000 dedicated and passionate professionals across the country, and worldwide, facing and dealing with our clients’ challenges, offering an enviable range of products, services and solutions to their clients. We are progressive, passionate and proud of the work we do, across all sectors of the business. Therefore, we need highly capable people to join our team to make this a reality



  • UK, UK, United Kingdom Maximus UK Full time

    Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and...

  • Operations Manager

    4 weeks ago


    UK, UK, United Kingdom Rockfield Specialist Recruitment Full time

    Operations ManagerOur client is a well-established SME, a leader in their field, delivering a specialist repair based service to their clients, across the UK.They’re enjoying a prolonged period of growth and in line with this, they seek to appoint a new Operations Manager whose role it will be to facilitate their expansion and capitalise upon the...


  • UK, UK, United Kingdom Altum Consulting Full time

    Operating Model Change Lead£110,000 per annum - 9 month FTCHybrid with some UK travelImmediate startOur client is a leading UK property developer and manager and is undergoing a transformation programme with the objective of delivering improvements aligned to the company's strategic objectives. They have retained Altum Consulting to find them a Senior...

  • Change Manager

    3 weeks ago


    UK, UK, United Kingdom Daniel Ernest Full time

    Retail/CPG Change Manager4 months contractWorking from home, with travel to client as and when neededOutside IR35£350 per day "Please only apply if you are a Retail/CPG Change Manager"​About our customerWe work together to solve the biggest challenges facing retailers today. With 25 years’ experience working with leading retailers around the world, our...

  • PMO Specialist

    3 weeks ago


    UK, UK, United Kingdom Investigo Full time

    PMO Specialist – Transformation/Change - Midlands BasedUp to 50k – Birmingham based office – however home-working & some travel to sites expectedPMO Specialist required for a large-scale organisation that is progressing through an exciting transformation of it’s systems and technology. As a result, an experience PMO Analyst/Manager is required to...

  • Change Manager

    1 month ago


    UK, UK, United Kingdom Deloitte Full time

    Title : Change ManagerLocation : RemoteJob Type : ContractDeloitteWorking with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at...


  • UK, UK, United Kingdom Skillfinder International Full time

    Our client, a leading European custodian bank, is seeking an experienced Operational Risk Specialist for a 6-month hybrid contract opportunity.Details of the Role:Duration: 6 months, with potential for extensionLocation: On-site in London (at least 3 days per week)Rate: Daily Rate Inside IR35Role: Reporting to the Capital Markets Head of Risk and Change...


  • UK, UK, United Kingdom ea Change Full time

    Role: Software Asset Management (SAM) SpecialistLocation: BournemouthStart: ASAPSalary: Circa £50kOur client, a household name based in Bournemouth are looking for a SAM Specialist to manage technology software assets, licensing, policies processes and proceduresResponsibilities:Developing and Maintaining SAM tooling and databasesPreparing and optimising...

  • People Change Manager

    1 month ago


    UK, UK, United Kingdom We Are Adam Full time

    People Change ManagerWe're working with a large innovative multifaceted, multi-sited UK services organisation. They've embarked on a major rehaul of their people function which will ultimately improve & streamline operations and ensure they are poised for future success. Joining a great People team full of talented individuals, this People Change...


  • UK, UK, United Kingdom Peregrine Full time

    Join us a HEO Business Change Manager for our client the Home Office.At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of...

  • Change Manager

    3 weeks ago


    UK, UK, United Kingdom Fuse Group Full time

    Change Delivery Manager, London, £75-£85k, plus 10% car allowance and bonus, 2 days onsite a week, Fuse are working with an organisation in London to hire a Change Manager into their EPMO team. With an ever-increasing pace and evolving customer needs, our client needs to ensure that its product and change portfolio is delivered effectively and...

  • Change Manager

    23 hours ago


    UK, UK, United Kingdom Peaple Talent Full time

    Job Title: Change ManagerLocation: Bristol (2/3 days onsite) Salary: £60,000Peaple Talent have partnered with a forward thinking Law Firm working with high profile clients across a variety of industries. Due to an exciting period of growth, they are looking for a Change Manager to join the team.The Role:Leading change management efforts in key projects...

  • Change Consultant

    3 weeks ago


    UK, UK, United Kingdom InterQuest Group Part time

    Our client who is a leader in their sector, is seeking a Change Manager for a period of 6 months, paying up to £800 per day, inside of IR35. They need support for 3 days per week and they’re flexible on when the work is undertaken, to allow you the freedom to work other contracts alongside this. The role is predominantly remote, with travel to London for...

  • Change Manager

    4 days ago


    UK, UK, United Kingdom Career Moves Group Full time

    Role: Global Change Impacts ManagerRate: Up to 850/day UmbrellaContract: 12 MonthsThis role can be fully remote in the UK, but the candidate must be able to travel to the office in London 1-2 times per month (and paid for at your own expense)This client is embarking on an exciting and significant business transformation programme underpinned by SAP S/4 HANA....


  • UK, UK, United Kingdom Nationwide Building Society Part time

    Manager, Risk & Control Partnering - CIO And Change Risk ManagementHybrid role London or Swindon A fantastic opportunity has become available at Nationwide for a passionate and ambitious individual to bring specialist risk & control expertise to enable our CIOs to operate and execute effective controls and make informed risk-based decisions relating to good...

  • Change Manager

    1 month ago


    UK, UK, United Kingdom Assystem Full time

    Assystem is an international company with one mission: accelerate the energy transition around the world.Every day, our 7,500 switchers located in 12 countries (Europe, Middle East, Pacific Asia & Africa) connect their six thousand billion neurons to tackle the task of the century: switching to low-carbon energy.We are a collective committed to the actors...


  • UK, UK, United Kingdom eTeam Full time

    Title - Business Change AnalystLocation - Livingston (2 Days Onsite) Change Business Analyst required by a market-leading, media and entertainment organisation.In this change focused Business Analyst role you will play a key role within the team that is supporting a number of high priority products, technology and propositions to meet customers’ evolving...


  • UK, UK, United Kingdom eTeam Full time

    Job Title: Business Change AnalystReporting to: Principal Business AnalystDuration: 6 MonthsLocation: LivingstonThis is a hybrid role but will require you to visit the offices in Livingston 2 days a week with your team members.Interview Process: 2 rounds Job DescriptionChange Business Analyst required by a market-leading, media and entertainment...

  • Change Manager

    4 weeks ago


    UK, UK, United Kingdom Moston Full time

    Job Title: Change ManagerRole Purpose: The Change Manager is responsible for overseeing and managing changes in line with NEC-based contracts. This role involves managing multiple contracts, including the main contractor's contract and various multi-million-pound design subcontracts. Some contracts will be administered via the online CEMAR system.The...


  • UK, UK, United Kingdom A+F Recruitment Full time

    This position will support the Head of Regulatory Change during the application phase to transition from a MIFID Investment Firm to a Credit Institution, regarding both the application itself and the architectural vision post application to enable accurate and timely production of a widely enhanced suite of Prudential Regulatory reporting requirements in a...