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Field Service Engineer

3 months ago

Birmingham UK, West Midlands, United Kingdom ParkIT Full time

We seek a highly skilled and enthusiastic Field Service Engineer with strong mechanical and electrical engineering expertise to join our small UK-based Service and Customer Support Team. This role is pivotal to our continued success, involving installing, servicing, and supporting our range of products onsite at client premises primarily around the UK, with occasional needs to travel further afield.


The role is attached to our Birmingham office but is essentially full-time field-based, with work and maintenance carried out on Client sites daily. The job is based on 37.5 hours per week, Monday to Friday, but overtime may be available. There is also rotational cover for on-call emergency support on evenings and weekends. This role involves spending considerable time at our customers' sites, predominantly UK airports.


Key Responsibilities:


  • Installation, commissioning, and servicing of all parts of our physical hardware solutions, including automatic barriers, IP security CCTV, access control platforms, PCs, servers, Kiosks, lockers and structured cabling
  • Diagnose and repair faults on-site while ensuring minimal disruption to the client and their customers
  • Collaborate with the scheduling team to ensure each customer is visited within their SLA
  • Liaise with internal stakeholders (Support Desk Team, Engineering Team, Business Development Manager) to ensure swift resolutions
  • Conduct dynamic risk assessments before commencing work
  • Ensure accurate asset management of your stock
  • Support the engineering team in the rollout of larger projects and upgrades
  • Regular travel across the UK to visit customer sites, including overnight stays, with potential for some travel in Europe
  • Provide on-call cover during evenings and weekends on a rotational basis


Required Qualifications and Skills:


  • Minimum 18 months of experience in a field-based customer service engineering role within a Security Systems or Access Control support environment
  • Background knowledge in IT hardware and software (Windows PC, Android devices, printers, networking, automatic electronic barriers, and IP-based CCTV)
  • Full, clean UK driving licence
  • Proficient with PC and the ability to quickly learn new software packages
  • Strong planning and organisational skills; able to establish efficient plans and exceed expectations where possible
  • Excellent problem-solving and decision-making skills; able to analyse information to find the best customer solutions
  • Proficient in Microsoft Excel
  • Excellent communication skills
  • Willingness to travel on a weekly basis
  • Ability to pass a full DBS background check


Desirable Qualifications and Skills:


  • Experience with kiosks, TVM, or Pay Equipment, especially within the Rail, Parking, or similar sectors
  • Electrical Qualifications 18th Edition or City & Guilds Level 2 & Level 3
  • CSCS Card & Relevant H&S Qualifications
  • Experience working in alternating shift patterns, including weekends


Benefits:


  • Comprehensive benefits package including optional health insurance, pension scheme, and 25 days paid holidays
  • Access to a wide range of Company Perks and Discount schemes covering everything from Vehicles to Electronics and Groceries
  • Opportunities for professional development and career progression
  • Allocated Company vehicle (van or estate car) with tools and equipment