Customer Service Advisor

2 months ago

Glasgow Scotland UK G LU, Glasgow City Centre, United Kingdom Barclays Bank PLC Full time

As a Barclays Customer Service Advisor, you’ll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you’ll be placed within a supportive team who’ll guide you to ensure you have everything you need to succeed as a Customer Service Advisor.

Salary - £25,500

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

  • Collaboration across multiple digital channels to personalise each interaction with a customer.
  • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
  • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
  • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
  • Support teams within the business operations function as needed, including risk management, compliance and collections.
  • Comply with all regulatory requirements and internal policies related to customer care.
  • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Analyst Expectations

  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
  • Check work of colleagues within team to meet internal and stakeholder requirements.
  • Provide specialist advice and support pertaining to own work area.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
  • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
  • Make judgements based on practise and previous experience.
  • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
  • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
  • Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

  • Specialist Customer Service Advisor

    2 months ago

    Glasgow, Scotland, UK, G2 8LU, Glasgow City Centre, United Kingdom Barclays Bank PLC Full time

    Barclays Specialist Customer Care team serves the more specialist/complex needs of our customers and are there to help when they need us most. As one of our team you’ll be helping them through challenging life events such as financial difficulty, being scammed or defrauded or a bereavement. This could depend on the customer type, or life event they’re...

  • Customer Communication Solution Lead

    2 weeks ago

    Glasgow, Scotland, UK, G2 8LU, Glasgow City Centre, United Kingdom Barclays Bank PLC Full time

    Join us as a Customer Communication Solution Lead, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.To be successful as a Customer Communication Solution Lead you should...

  • Senior Software Engineer

    2 months ago

    Glasgow, Scotland, UK, G2 8LU, Glasgow City Centre, United Kingdom Barclays Bank PLC Full time

    Join us as a Senior Software Engineer at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.You may be assessed on the key critical skills relevant for success in role, such...

  • Senior Cloud Engineer

    2 months ago

    Glasgow, Scotland, UK, G2 8LU, Glasgow City Centre, United Kingdom Barclays Bank PLC Full time

    .Join us as a Senior Cloud Engineer at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.You may be assessed on the key critical skills relevant for success in role, such as...

  • .NET Developer

    4 weeks ago

    Glasgow, Scotland, UK, G2 8LU, Glasgow City Centre, United Kingdom Barclays Bank PLC Full time

    Join us as a .NET Developer at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.To be successful as a .NET Developer, you should have experience with:• C# language and...

  • Markets Senior Reliability Lead

    1 month ago

    Glasgow, Scotland, UK, G2 8LU, Glasgow City Centre, United Kingdom Barclays Bank PLC Full time

    Join us as a Senior Reliability Lead to support a major Markets simplification initiative bringing multiple legacy services into a new strategic platform.To be successful as a Senior Reliability Lead within the GTSM Markets Team, you should have:Previous experience as reliability lead within financial servicesPrevious experience with supporting Investment...

  • Investment Banking Enhanced Due Diligence Analyst

    1 week ago

    Glasgow, Scotland, UK, G2 8LU, Glasgow City Centre, United Kingdom Barclays Bank PLC Full time

    Join us as an Investment Banking Enhanced Due Diligence Analyst at Barclays, where you will shape the future of banking through day to day processing, reviewing, reporting, trading and issue resolution.To be successful as an Investment Banking Enhanced Due Diligence Analyst, you should have:- Good knowledge and understanding of Financial Crime, Politically...

  • Enterprise Architect

    2 months ago

    Glasgow, Scotland, UK, G2 8LU, Glasgow City Centre, United Kingdom Barclays Bank PLC Full time

    Join us as an Enterprise Architect at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. You may be assessed on the key critical skills relevant for success in role, such as...

  • Cloud & DevOps Engineer

    2 months ago

    Glasgow, Scotland, UK, G2 8LU, Glasgow City Centre, United Kingdom Barclays Bank PLC Full time

    Join us as Cloud & DevOps Engineer at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. In this role you will design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues.To be...

  • Senior Software Engineer IAM

    2 months ago

    Glasgow, Scotland, UK, G2 8LU, Glasgow City Centre, United Kingdom Barclays Bank PLC Full time

    Join us as a Senior Software Engineer IAM at Barclays where you will support the acceleration of a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams,...

  • Software Engineer IAM

    2 months ago

    Glasgow, Scotland, UK, G2 8LU, Glasgow City Centre, United Kingdom Barclays Bank PLC Full time

    Join us as a Software Engineer IAM at Barclays where you will support the acceleration of a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to...

  • Java Fullstack Developer

    2 months ago

    Glasgow, Scotland, UK, G2 8LU, Glasgow City Centre, United Kingdom Barclays Bank PLC Full time

    Join us as a Java Fullstack Developer within Equity Finance IT team to work on multiple "Secured Finance trading" projects such as the redesign of legacy platforms and exposure to different asset classes.To be successful as a Java Fullstack Developer, you should have experience withJavaAngularRDMSSome other highly valued skill such as:Previous experience in...

  • Java Scala Developer

    6 days ago

    Glasgow, Scotland, UK, G2 8LU, Glasgow City Centre, United Kingdom Barclays Bank PLC Full time

    Join us a Java Scala developer and get involved in a Datawarehouse project based on JAVA, Spark and soon on AWS. This is a great opportunity looking to grow a career with those technologies and be trained on new skills such as Spark. To be successful as a Java Scala Developer, you should have experience withScala/ Java programming skillsTesting and mocking...

  • Java Software Engineer

    4 weeks ago

    Glasgow, Scotland, UK, G2 8LU, Glasgow City Centre, United Kingdom Barclays Bank PLC Full time

    Join us as a Java Software Engineer within the Gemini team and be involved in a large multiyear programme that involves future greenfield projects.To be successful as a Java Software Engineer, you should have experience with:JAVA latest versionsSpringBootKafkaSome other highly valued skills may include:IgniteDBStream based processingAgileYou may be assessed...

  • Senior Database Engineer

    2 months ago

    Glasgow, Scotland, UK, G2 8LU, Glasgow City Centre, United Kingdom Barclays Bank PLC Full time

    .Join us as Senior Database Engineer at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.To be successful as a Senior Database Engineer you should have experiencewithExperience as a...

  • Software Engineer

    2 months ago

    Glasgow, Scotland, UK, G2 8LU, Glasgow City Centre, United Kingdom Barclays Bank PLC Full time

    .Join us as Senior Software Engineer at Barclays, where you'll develop, and evolve the banks technology architecture through relevant solutions, strategies and execution plans aligned to and prioritized by business and technology objectives, including the development, evolution and adoption of foundational platforms and products.To be successful as a...

  • Customer Service Advisor

    5 days ago

    Glasgow, Glasgow City, United Kingdom HSBC Global Services Limited Full time

    At HSBC Global Services Limited, we are seeking a skilled Customer Service Advisor to join our Bereavement Support team.This role involves handling inbound and outbound calls, as well as digital communications, to provide empathetic and professional support to bereaved families.As a Customer Service Advisor, you will be responsible for delivering an...

  • Customer Service Fraud Advisor

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Huntswood CTC Limited Full time

    Fraud Customer Service AdvisorHuntswood CTC Limited is seeking a skilled Fraud Customer Service Advisor to join our exceptional contact centre team. As a Fraud Customer Service Advisor, you will play a pivotal role in safeguarding our customers daily by handling inbound calls from customers dealing with fraud, scams, and payment queries.Utilising your...

  • Customer Service Fraud Advisor

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Huntswood CTC Limited Full time

    Fraud Customer Service AdvisorHuntswood CTC Limited is seeking a skilled Fraud Customer Service Advisor to join our exceptional contact centre team. As a Fraud Customer Service Advisor, you will play a pivotal role in safeguarding our customers daily by handling inbound calls from customers dealing with fraud, scams, and payment queries.Utilising your...

  • Customer Service Advisor

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom GIMO Global Interactive Marketing Online Ltd Full time

    About GIMOGIMO Global Interactive Marketing Online Ltd is a leading provider of mobile and online gaming solutions. We are committed to delivering exceptional customer experiences and are seeking a highly skilled Customer Service Advisor to join our team.Job SpecificationProvide exceptional customer service through various communication channels, including...