Parts Sales Specialist
4 weeks ago
Due to continued growth, we have a rare opportunity to join our dynamic team at Thurlow Nunn Distrigo, a leading automotive parts distribution company in Norwich. We specialise in providing top-quality parts and exceptional service to our valued trade customers. As a Trade Parts Sales Specialist, you’ll play a vital role in supporting our local B2B business, providing expert advice and ensuring our customers have everything they need.
As a Trade Parts Sales Specialist, you’ll be the go-to person for our trade customers, assisting them with their parts requirements and offering tailored solutions to meet their business needs.
Your primary responsibilities will include:
- Providing exceptional customer service to our trade customers, building strong relationships based on trust and expertise.
- Identifying customer needs and recommending appropriate parts and accessories.
- Assisting customers in finding the right products, providing detailed product information, and offering suitable alternatives when necessary.
- Processing orders accurately and efficiently, ensuring timely delivery to customers.
- Proactively identifying opportunities to upsell and cross-sell products, increasing revenue and customer satisfaction.
- Resolving customer queries, concerns, and complaints promptly and professionally.
- Maintaining up-to-date knowledge of our product range, industry trends, and competitor offerings.
Salary: £27,808 + uncapped bonus – realistic on target earnings of £32,500
Hours: Monday to Friday 8.00am to 5.30pm, 1 in 6 Saturdays 8.00am to 1.00pm
Benefits:
- 31 days annual leave (including bank holidays)
- Pension scheme
- Life assurance
- Free RAC breakdown cover
- Cycle to work purchase scheme
- Preferential parts, service and labour rates
- Discounts on new and used vehicles
- Aftersales discounts
- Access to health and wellbeing support services
- Free refreshments
- Employee discount platform
- Recruitment Referral Incentive Scheme
- Employee Assistance Programme (EAP)
As a family-owned business, we have strong values. You will be expected to represent our family values of Professionalism, Trust, Respect, Caring, and Togetherness through your behaviour every day.
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