![Hello Lamp Post](https://media.trabajo.org/img/noimg.jpg)
UX and Interaction Writer
4 weeks ago
The Role
We’re looking for an interactive storyteller to create user facing content for our conversational platform. You will share information, engage users and help clients achieve their goals. This is a great chance to immerse yourself in AI and help shape how we use it. The role suits a games writer, UX writer or technically minded linguist. We’re open to applications of any level but it’s essential you have a love of words, and examples to show it. We’re a small, but fast growing start-up so you should be excited by responsibility, rapid progression and a high degree of autonomy.
Hello Lamp Post
Our mission is to make places better for people. We help companies, services and governments make cities more playful and people-centric. We create digital assistants for the real world. Our product is a unique chat-based platform that brings to life street objects (post boxes, park benches, parking meters and - of course - lamp posts). Users can access dynamic information on location, giving feedback and accessing services.
Key Responsibilities
- Interactive writing - use the Hello Lamp Post platform to create stories, engage citizens and bring to life objects and spaces with simple accessible language
- Tone of voice - establishing content principles and systems to deliver experiences that achieve client goals
- Client management - translating each client's objectives into text message conversations that offer rich experiences to communities around the world
- Interaction design - work with our suite of technical tools to build conversational journeys
- Call to action - designing our messaging from the first call to action to the final sign off
- Engagement and analytics - using analytics tools to understand what is working and owning the engagement metrics within the business
Must have qualities
- A love of language - You should be able to point to examples of your work online, either personal or professional
- Highly organised - able to prioritise, plan and coordinate your activities to a high level
- Passionate about tech for good - An enthusiasm for digital innovation and using technology for good
- Exceptional Communicator - Excellent presentation, oral and written communication skills
- Self motivated - At your best in a remote working environment
- Process driven - Analytical, self reflective and always looking to improve
- Autonomous - Ability to prioritise, organise, plan and coordinate activities/time with minimal direction
Preferred (not essential)
- An interest in user experience and accessibility
- Experience with technology or the start-up world
- Professional writing experience or degree / equivalent
- An experience with or knowledge of CRMs (Hubspot, Zendesk or similar)
- Experience with Digital productivity tools (Trello, Slack, Google Workspace)
Benefits
- Competitive salary
- Help shape every aspect of a fast growing brand from the ground up
- Work with experienced creative and business leaders
- Fast career progression shaped to your goals
- Flexible working hours and remote working
- A supportive environment to grow your skills and personal development
- Laptop provided
- Autonomous working environment
- Friendly and sociable team
….we’d love to hear from you if you like the sound of any of the above.
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