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Head Personal Trainer

3 months ago


London UK, UK, United Kingdom The Body Lab Part time

The Body Lab London


Where science meets the luxury of five star wellness. An unrivalled premium wellness club offering science-backed treatments, advanced wellness programs and therapies.


A unique opportunity has arisen to join the team as a Head Personal Trainer.


The Head Personal Trainer will own our exercise science journey, leading our personal trainers and overseeing our fitness facility's operations. They will manage budgets, monitor equipment, and initiate, manage and grow a competent team of personal trainers. They will oversee trainers' interactions with members, such as assessments, nutritional guidance, training on correct use of fitness equipment, and guidance on appropriate types of exercises. They will train staff on an ongoing basis.


The Head Personal Trainer is also a certified Personal Trainer, and They must have a thorough understanding of their members’ needs and comprehensive knowledge of how to use all equipment and recovery modalities. Additionally, they are responsible for working alongside all practitioners to create a multidisciplinary approach to the offering.


There is also a sales element to the responsibilities of this role. That may include specific club goals, like selling personal training packages to members or focusing on customer service and member retention.


To be successful in this role, you need to employ judicious decision-making abilities regarding a diverse range of activities. Preferred applicants are effective multitaskers, can motivate others and have a drive to create and embed an exceptional standard of service to our members.


This person must have solid understanding of the local demographic and surrounding competitors. They will drive awareness of The Body Lab offerings and overall brand image, internally and externally. This passionate person is responsible for being fully knowledgeable about The Body Lab and its programs/services, is responsible for delivering the highest level of service to our members and guests exemplifying professionalism, and ensuring we adhere to the values and mission of The Body Lab.


This role requires flexibility to meet the needs of our members and team, therefore the Head PT is expected to work weekends and evenings in additional to normal office hours and work flexible hours to support the rota. The position will also include 3 duty management shifts. They will be working with full-time and part-time Personal Trainers ensuring that all hours of operations are covered between 6.30am to 9pm on weekdays and 9am to 6pm weekends.


  • Hours - Full Time - 40 hours per week
  • Salary - £30,000 + Excellent commission structure


About You:

  • Degree in Exercise Science, Kinesiology, Physiology or Sports Management
  • Minimum of 1 year managing a personal training department
  • Ability to drive sales and hit budgets/goals
  • Minimum of 3 years Personal Training experience required
  • Level 3 Personal Trainer Qualification
  • CPR/ AED certification
  • Health & Safety and First Aid Qualification
  • Additional certifications and/or specialisation preferable
  • Practical experience working or training in a gym environment
  • Ability to inspire members
  • Friendly and outgoing personality
  • Excellent people skills to enable you to work with a range of individuals with different backgrounds and motivations
  • Excellent oral communications skills
  • Great understanding of the human body and nutrition
  • Ability to deliver a high level of customer care
  • Be a role model for our members, by looking after your own health and wellbeing in order to promote a healthy lifestyle to others
  • High levels of enthusiasm and drive
  • Awareness and understanding of safeguarding practice and policy
  • Excellent time keeping and organisational skills
  • Ability to use information technology for a range of purposes such as record keeping, class scheduling, session reminders, client and group management and analysing members’ progress
  • Problem solving and stress management skills
  • Strong relationship builder with peers, members, vendor, always putting people first
  • A 'can do' attitude and have a passion for health, fitness and wellbeing.
  • Looking for your next challenge with a brand set disrupting the market


Benefits :

  • A working environment that inspires
  • Colleagues who share your purpose
  • 30 days annual leave per year plus your Birthday and Service Anniversary off.
  • Meaningful development plans
  • Generous refer a friend scheme
  • Free use of Gym & Facilities
  • Cycle to work scheme
  • A host of individual benefits


The role:

  • Recruitment, training and development of employed and Freelance Personal Trainers
  • Providing consistent feedback to Personal Trainers on their professionalism, service, members and personal training skills
  • Designing fitness programmes for members and support and direct programmes for all Personal Trainers team
  • Working closely with practitioners to create a multi-disciplinary approach to the offering.
  • Driving development of personal training staff and help facilitate the latest industry trends in fitness
  • Leading ‘onboarding’ of new members by developing strong customer relationships
  • Keeping up with health and wellness trends to ensure leading offering
  • Providing sales support with personal training packages and focusing on customer service and client retention
  • Conducting fitness assessments to establish member fitness and skill level
  • Holding one-on-one or group sessions with clients
  • Identifying goals and creating tailored exercise and recovery plans
  • Monitoring your members’ progress
  • Providing advice to members on health, nutrition and lifestyle changes
  • Educating and advising members to maintain or reach their fitness and health goals
  • Keeping up to date with the latest personal training techniques and best practise
  • Helping members with their workouts
  • Responsible for the Health & Safety of members and employees on the gym floor.
  • Creating and maintaining positive, professional and trusting relationships with members
  • Providing innovative and challenging exercises to keep members engaged and motivated
  • Proactively seeking and providing feedback in a manner which suits each individual member
  • Assisting with membership retention strategies for existing members
  • Accurately recording your members’ training sessions and tracking relevant paperwork
  • Communicating with members in a professional and courteous manner
  • Acting as a positive role model for all members
  • Making the best of the environment in which members are exercising ensuring cleanliness at all times.
  • Analysing information relating to individual clients
  • Marketing your business to increase your client base
  • Maintaining an online presence through your personal website, blog and social media.
  • Support in maintaining, developing and implementing new services/products to drive revenue and keep up with current trends.