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Technical Support Engineer

4 months ago

Gateshead UK, Tyne & Wear, United Kingdom Central Employment Full time

Central Employment is excited to collaborate with a pioneering new client set to revolutionize their industry with data-driven solutions. As they embark on this transformative journey, they seek an Technical Support Engineer to bolster their expanding IT team.


Role Details:

  • Hours: Monday - Friday, 8:00 AM - 4:30 PM, onsite.
  • Salary: £26,000 up to £28,000 upon completion of PowerBI qualifications (six months)
  • Driving Licence - Required due to travel across local sites


What You'll Gain:

  • Learning Culture: Access to a subscription service for continuous learning and skill expansion.
  • Career Growth: Opportunities for personal and professional development in line with the company's rapid expansion.
  • Dynamic Environment: Collaborate with a diverse and talented team on a variety of Data and IT-focused projects.


Responsibilities:

  • Provide comprehensive IT systems, software, and hardware maintenance and support.
  • Undertake systems administration tasks to ensure seamless operations.
  • Manage, maintain, and support software and hardware infrastructure.
  • Analyze data and generate insightful company reports.
  • Facilitate smooth client onboarding processes.
  • Configure and operate the order processing system (Mintsoft) for new and existing clients.
  • Set up clients with customer service software systems, infrastructure, and hardware.


Ideal Candidate Profile:

  • Excellent communication and interpersonal skills.
  • Proficiency in contacting customers via Microsoft Teams, phone, and email.
  • Self-motivated with the ability to thrive under pressure.
  • Good experience in a service desk capacity
  • Experience in troubleshooting complex software systems.
  • Strong analytical mindset and exceptional attention to detail.


Ready to Make an Impact?Join this exciting North East growth success story by submitting your CV today