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Senior End User Engineer

2 months ago

Belfast Northern Ireland, Northern Ireland, United Kingdom Hayward Hawk Full time

HAYWARD HAWK is currently seeking a Senior End User Engineer to join a growing team that delivers exceptional IT and cyber services to clients.


Job Overview

In this role, you will play a crucial part in improving the security and performance of client devices and applications through standardized configurations and automated deployments. You will also provide advanced support to the end-user team, troubleshooting and resolving complex issues.


Key Responsibilities

  • Build, configure, and automate deployments of end-user devices and applications.
  • Perform OS and application patching, along with remediation as needed.
  • Package applications for deployment.
  • Develop and enforce M365 policies and standards.
  • Provide advanced technical support for complex end-user issues related to:
  • Email delivery
  • Microsoft 365 policies and settings
  • Multi-Factor Authentication (MFA)
  • Intune management
  • Application packaging
  • OS performance and tuning
  • Endpoint protection
  • Offer technical assistance through phone, email, chat, and in-person channels.
  • Work closely with internal teams and external vendors to provide a seamless client experience and escalate issues when necessary.
  • Create and update standard operating procedures (SOPs) and knowledge articles.
  • Stay updated on industry trends and contribute to the roadmap for modern workplace platforms.


Ideal Candidate Profile

  • Strong experience with end-user technologies, including:
  • Modern workplace solutions
  • Microsoft 365, Intune (MDM, MAM), Conditional Access
  • Microsoft DLP
  • Remote management and patching platforms
  • End-user experience monitoring tools
  • VDI and application virtualization
  • Experience with patching solutions (e.g., Microsoft, Ivanti, or equivalent RMM tools).
  • Familiarity with data protection solutions such as Microsoft Azure, VEEAM, Rubrik, or Zerto.
  • Experience working in both a proactive engineering capacity and a hands-on technical support role.
  • Excellent oral and written communication skills with a personable and friendly approach.
  • Passionate about delivering top-tier managed services.
  • Self-motivated, ambitious, and comfortable working in a fast-paced environment both independently and as part of a team.


For more details, please contact Alice Armstrong at Hayward Hawk.