Retail Team Lead

4 days ago

Crawley UK, West Sussex, United Kingdom GRIDSERVE Full time

GRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.5°C of warming.


We #deliver net zero transport through our pioneering and multi award-winning Sun-to-Wheel platform: developing, delivering and operating world class customer-focused electric vehicle charging networks powered by solar energy and batteries. We support the success of our networks and the EV transition through driving the uptake and success of electric vehicles with GRIDSERVE Car Leasing.


Everything we do is underpinned and connected by a technology-agnostic, proprietary data platform that grows and improves every day.


Get in touch


ROLE OVERVIEW


We're looking for dynamic, personable, and energetic individuals with experience leading or supervising a team to join our Forecourt Operations team to play a key role in delivering exceptional customer experiences at GRIDSERVE®’s Gatwick Electric Forecourt®.


The Retail Team Lead will act a duty manager, supporting the team to deliver exceptional customer service within the Costa and Simply Fresh retail units and ensure the safe and efficient running of the facility in line with business goals.


This role offers a blend of customer service and retail, with working hours that include early mornings, late evenings, and weekends to align with our operational needs. Join us in pioneering sustainable energy solutions and be part of an innovative team dedicated to shaping the future of electric vehicle charging and customer service excellence.


The Electric Forecourt is one of the most technically advanced electric vehicle charging stations, powered by 100% renewable energy with a retail facility featuring a high-quality lounge for customers to use while their vehicles are charging. This also acts as an educational area, providing information about electric vehicles, solar energy generation and ecology.


MAIN RESPONSIBILITIES


  • Act as a keyholder and duty manager of the Electric Forecourt - this can include supporting management with overseeing the safe and efficient running of the facility and handling customer issues or questions.
  • In the absence of the General Manager (GM) or Assistant General Manager (AGM) – lead the team on shift to deliver an unbeatable service.
  • Deliver a “best in class” customer experience. Coaching the team to ensure awesome brand standards and customer service levels are achieved.
  • Drive sales targets and identify opportunities to increase sales and reduce waste.
  • Support in achieving all financial and non-financial retail KPIs.
  • Ensure the highest quality coffee and food in accordance with brand excellence standards, carrying out checks of equipment and staff performance throughout the shift.
  • Deploy the team effectively according to the shift planner.
  • Manage the flow of stock by ensuring full availability of all product lines.
  • Resolve customer complaints where possible before escalation to the GM or AGM.
  • Lead on compliance ensuring all policies and procedures are adhered to during the shift.
  • Assist the GM and AGM with the training of the existing retail team and any new starters.
  • Maintain excellent standards of health, safety and cleanliness in line with standards.


PERSON SPECIFICATION


We are looking for someone with a strong understanding of what makes excellent customer service, with excellent people skills and the ability to adapt their communication style to build rapport and strong relationships with customers and internal stakeholders alike.


As the Team Lead you will have demonstrable problem solving skills and the confidence and ability to use initiative to solve any issues that arise during shift.


We are looking for the following experience:


  • Managing a team in a similar Team Lead or Supervisor role within retail or hospitality.
  • Previous Barista/ food and drink preparation and service experience.


Equal Opportunity statement:

GRIDSERVE is committed to being an Equal Opportunity Employer. We ensure that all individuals are treated with fairness and respect in our hiring process, regardless of gender (including gender identity, gender expression, and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership, or membership in any other legally protected category.


Company culture & values

GRIDSERVE prides itself in providing a workplace that is friendly, encourages creativity and independence, empowering each team member to work at their best. We are passionate with an entrepreneurial spirit, hard-working but always find time to ‘let our hair down’.

We aim to work with awesome people who align with our values to achieve greater results. Consider the values below and ask how well these resonate with the principles you hold:


Be awesome We aim to delight: ‘great’ is our minimum bar

Positively charged We are positive people who approach life and every task full of healthy energy

Synergy seekers We have each other’s back, and appreciate that the whole is greater than the sum of its parts

Legacy creators We strive to deliver positive change through strong ethics and sustainable choices

Straight up We are open, honest, direct people who accept responsibility and sweep nothing under the carpet

Risk mitigators We stack the odds in our favour by taking risks we have the ability to influence

Thought leaders We have the strength and conviction to create a better path, and to follow gut instincts

Solutions focussed We embrace problems as opportunities and focus our time and energy on solutions

Our dedication extends to fostering an inclusive environment where employees are empowered, and diversity is embraced. We encourage everyone to participate actively and respond to our commitment to equality.


Company benefits:

Financial benefits: competitive pay, share options, pension, life insurance, income protection, retail & entertainment discounts.

Wellbeing and work life balance: 33 days annual leave inc. public holidays, generous maternity and paternity leave, excellent family cover private health, employee assistance programme, 24/7 GP access.

Planet friendly: EV leasing salary sacrifice scheme, EV leasing referral, cycle to work scheme.

Growth: a dynamic, challenging and rewarding environment with excellent learning and development resources via our top inhouse LMS and exciting career progression opportunities


Join us in delivering a better and more sustainable future #GRIDSERVE #TechForGood #SustainableEnergy

  • Head of Retail

    2 weeks ago

    Crawley, UK, West Sussex, United Kingdom COREcruitment Ltd Full time

    I am working with a leading innovator in the travel and retail industry, committed to enhancing the travel experience for their customers. Their travel hubs is a vibrant, dynamic space that offer a wide range of retail options, ensuring travellers have access to everything they need on the go.I am seeking a dynamic Head of Retail to lead the retail...

  • Retail Apprentice Team Manager

    4 weeks ago

    Crawley, West Sussex, United Kingdom MATALAN Full time

    HierarchyHierarchy About The RoleAs a Retail Apprentice Team Manager at Matalan, you'll be a key role model in our stores, showcasing our Matalan Values and behaviours whilst optimising sales and leading a high performing, energetic and adaptable team.You'll be coaching and motivating team members as an integral part of the store management team.You'll also...

  • Retail Apprentice Team Manager

    2 months ago

    Crawley, West Sussex, United Kingdom MATALAN Full time

    HierarchyHierarchy About The RoleAs a Retail Apprentice Team Manager at Matalan, you'll be a key role model in our stores, showcasing our Matalan Values and behaviours whilst optimising sales and leading a high performing, energetic and adaptable team.You'll be coaching and motivating team members as an integral part of the store management team.You'll also...

  • Theatre Team Lead

    16 hours ago

    Crawley, West Sussex, United Kingdom MediTalent Full time

    Theatre Team Lead Position: Theatre Team Lead Location: Crawley Pay: up to £50,000 (dependent on experience) plus benefits and paid enhancements Hours - Full time - Flexible working pattern Contract - PermanentMediTalent are seeking a Theatre Team Lead to work for our client - a leading healthcare provider to work in their State-of-the-Art Private...

  • Team Manager

    1 month ago

    Crawley, West Sussex, United Kingdom MATALAN Full time

    About MatalanFrom humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here on our careers site.We know as a team, we are stronger together - we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their...

  • Team Manager

    2 weeks ago

    Crawley, West Sussex, United Kingdom MATALAN Full time

    About Matalan From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here on our careers site. We know as a team, we are stronger together - we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring...

  • Team Manager

    2 weeks ago

    Crawley, West Sussex, United Kingdom MATALAN Full time

    About MatalanFrom humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here on our careers site.We know as a team, we are stronger together - we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their...

  • Retail Supervisor

    2 weeks ago

    Crawley, West Sussex, United Kingdom Toolstation Full time

    What you'll do40 HoursAt Toolstation, we're not just interested in what you can bring to us today. We're also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.You'll be the face of Toolstation, making a fantastic first impression, building long-lasting relationships and going above and beyond...

  • Store Manager

    2 weeks ago

    Crawley, West Sussex, United Kingdom Retail Human Resources plc Full time £32,000

    Salary: Up to £32,000 basic plus excellent bonus structure and benefits We're excited to offer an incredible opportunity for the role of store manager at a prestigious retailer near Crawley. This position is located in a fast-paced environment with high sales turnover, creating an atmosphere where every day feels like a significant trading day. Our focus...

  • Team Leader

    2 weeks ago

    Crawley, West Sussex, United Kingdom Card Factory Full time

    Job IntroductionLocation: Unit 27, Southgate Avenue, County Mall Shopping Centre, Crawley, West Sussex. RH10 1FP.Contracted Hours Available: 21. Experience preferred.Main Responsibilities We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil...

  • Retail Assistant

    2 weeks ago

    Crawley, West Sussex, United Kingdom Moto Full time

    Retail Assistant - M&S Simply Food - CrawleyAddress: Pease Pottage Services, M23 Junction 11, Brighton Road, Pease Pottage, Crawley, RH11 9YA 11.70 per hour 7 Hours per weekJoining moto is easy, we're not seeking colleagues with years of customer service experience in hospitality or retail, we're just looking for enthusiastic people to be part of our amazing...

  • Team Lead

    2 weeks ago

    Putney, UK, South West London, United Kingdom Twenty-One Twelve Recruitment Full time

    A lovely, friendly retail focused interior design studio based in Putney is looking to expand its team with the addition of a Team Lead (Interior Design), who has experience delivering retail projects. They have won some fantastic projects and are busier than ever!You will be working closely with the MD and Creative Director.Requirements:Software:...

  • Retail Shops Manager

    2 weeks ago

    Crawley, West Sussex, United Kingdom Zachary Daniels Full time

    Store Manager | Amazing Products | Large Format Retailer | £48-52,000 Zachary Daniels Retail Recruitment are currently recruiting for a Store Manager for a retailer who are growing, opening new stores and trading exceptionally well We are looking for a General Store Manager that is passionate about delivering exceptional levels of customer service as well...

  • Buyer

    1 month ago

    Crawley, West Sussex, United Kingdom Team Jobs- Commercial Full time

    Teamjobs are looking for a Buyer to join our client based in Crawley on a fixed term basis covering maternity leave. The ideal candidate will have previous buyer experience within distribution and have excellent organisational skills.Full time - Fixed term contract between 12-14 months (Maternity cover) 30,000 per annumMonday - FridayResponsibilities:Meet...

  • Buyer

    4 weeks ago

    Crawley, West Sussex, United Kingdom Team Jobs- Commercial Full time

    Teamjobs are looking for a Buyer to join our client based in Crawley on a fixed term basis covering maternity leave. The ideal candidate will have previous buyer experience within distribution and have excellent organisational skills.Full time - Fixed term contract between 12-14 months (Maternity cover) 30,000 per annumMonday - FridayResponsibilities:Meet...

  • Editor - Retail Publications

    2 weeks ago

    Crawley, West Sussex, United Kingdom Redwood Publishing Recruitment Full time

    Would you like to cover the latest developments in the retail sector and commission and write digital and print content to help retailers reach their full potential and be at the heart of the most dynamic retail sectors?We have a super new role for an experienced multi-media journalist to spearhead a project as Editor. You will be the driving force in...

  • Contract Development Team Lead

    2 weeks ago

    Crawley, West Sussex, United Kingdom Endeavour Recruitment Solutions Full time £400 - £430

    JUser: :_load: Unable to load user with ID: 987 Job Summary Contract Development Team Lead - Sussex - 3 Months+ Country: United Kingdom Sector: Software Developer Daily Rate: GBP £400 to £430 Job Type: Contract Contract Development Team Lead - Sussex - 3 Months+ Posted Friday, 17 March 2017 Endeavour Recruitment has a fantastic opportunity available...

  • Contract Development Team Lead

    2 weeks ago

    Crawley, West Sussex, United Kingdom Endeavour Recruitment Solutions Full time

    JUser: :_load: Unable to load user with ID: 987 Job Summary Contract Development Team Lead - Sussex - 3 Months+ Country: United Kingdom Sector: Software Developer Daily Rate: GBP £400 to £430 Job Type: Contract Contract Development Team Lead - Sussex - 3 Months+ Posted Friday, 17 March 2017 Endeavour Recruitment has a fantastic opportunity...

  • Retail Store Manager

    4 weeks ago

    West Thurrock, UK, RM20 2ZP, West Thurrock, United Kingdom EE Retail Part time

    Time to step up. As an EE Store Manager, you’ll make the big decisions and the little ones, share your knowledge and learn a thing or two as well, so that anyone who’s anyone wants to work in or visit our store. You’ll look after our people and products to make sure we continue to create a retail experience nobody can beat. And by designing an...

  • Assistant Team Leader

    5 days ago

    Crawley, West Sussex, United Kingdom Haskins Garden Centres Full time

    We are recruiting an Assistant Team Leader in our Seasonal and Sundries department, on a Full-Time, Permanent basis, working 38 hours per week to include alternate weekends. Pay scale up to £26,500 DOE. The role of Assistant Team Leader – Seasonal & Sundries:We have an exciting opportunity for an Assistant Team Leader to join our dedicated and successful...