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Aftersales Advisor | Abergele, Conwy | Full Time – Average 44 hours per week | £27,250 per annum + OTE Bonus (circa £4,000) | Overtime paid at Time + ½ basic rate

Are you an experienced Aftersales Advisor already working in a vehicle dealership, or have strong customer service skills with a keen interest in the motor industry looking to take the next step in your career?

As a company whose roots are firmly in the delivery of outstanding customer experience, our client believes in building long lasting relationships with its customers and employees based on trust and integrity.

Working alongside a team of experienced professionals that are passionate about cars, motorhomes and caravans, our client is renowned for providing outstanding customer service levels. Specialising in new and used car sales across a variety of franchises, as well as offering genuine parts and accessories, vehicle servicing and repairs for vehicles, motorhomes and caravans, the company has become one of the top performers for the brands they represent.

Due to continued business growth and success, they are looking for a very talented, enthusiastic Aftersales Advisor to work in their busy multi-franchised aftersales department.

The position requires you to have excellent people skills and be confident to call and build relationships with customers and colleagues alike. With the benefit of being a multi-franchised dealership you will have a wealth of management support from all our client’s franchises so you can strive to continually improve the department’s processes and profitability with a ‘can do better’ attitude.

Are you the right person for the job?

• The ideal candidate will already be experienced in a similar position and able to demonstrate a proven customer service background with the ability to work well in a team
• Having a solid understanding of vehicle aftersales repairs and maintenance as well as previous franchise dealership experience is desirable, but not essential as training will be given for the right candidate
• It is essential that you are a well organised person, with good numeracy, IT and literacy skills and with a positive, happy character always willing to go that extra mile for the benefit of the customer and colleagues
• Experience with invoicing, billing and completion of job instruction cards
• An understanding of monetary transactions
• Use of general office equipment

What will your role look like?

• You will be responsible for meeting and greeting customers, answering all aftersales queries and placing bookings for service and repair work in to the diary
• You will work closely with a team of experience professionals to control the flow of work through our workshop and sales showrooms
• The department’s main aim is to maximise the utilisation, productivity and efficiency KPI’s of the Aftersales department whilst maintaining high standards of customer care, working within specific targets and budget guidelines.

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