Technical Support Engineer

6 days ago


London, UK, United Kingdom be:technology Full time

Technical Engineer - £30,000 - London (Fully onsite) - Must have a clean driving license


I’m recruiting for an innovative and dynamic organisation that operates a cutting-edge network spanning multiple sites across the UK. Their Technical Operations Team ensures seamless system performance and internal IT infrastructure, supporting a range of exciting, forward-thinking projects. This is an opportunity to work in a vibrant environment where no two days are the same


As a Technical Engineer, you’ll play a pivotal role in maintaining and enhancing an extensive network under the guidance of the Operations Manager.


This hands-on role requires a proactive individual with a strong technical mindset to manage tasks ranging from first-line support to advanced troubleshooting.


The position is 5 days onsite, with regular client site visits, so having a full, clean UK driving licence is essential


Key Responsibilities

  • Operate the Helpdesk, managing telephone and intercom systems to resolve first-line issues for both external users and internal staff.
  • Log and track Helpdesk activities accurately and efficiently.
  • Provide remote troubleshooting support and conduct on-site visits for complex issues.
  • Address internal IT and network challenges, ensuring smooth system operations.
  • Deploy, install, and configure software on various computer systems.
  • Test, prepare, and distribute hardware to client sites.
  • Debug and test bespoke software developed for operations.
  • Configure and set up mobile devices for staff.
  • Set up and maintain audio-visual equipment.
  • Collaborate on IT projects and maintain operational spreadsheets.
  • Provide occasional out-of-hours support for major events.
  • Ensure clear and consistent communication across teams.
  • Perform other tasks as directed by the Operations Manager to meet departmental goals.


Personal Attributes

  • Proactive and self-motivated, with a keen approach to problem-solving.
  • Confident in making decisions with a degree of autonomy.
  • Effective multitasker, capable of thriving in a fast-paced environment.
  • Strong communicator with excellent attention to detail.
  • Curious and eager to explore new technologies.
  • Adaptable and flexible team player with strong interpersonal skills.
  • Responsible and dependable, with a "can-do" attitude.


Required Skills

  • Proficiency in Microsoft Windows, MacOS, and basic software applications (O365).
  • Strong analytical skills, capable of working independently and in a team.
  • Exceptional verbal and written communication abilities.
  • Methodical troubleshooting approach with robust problem-solving skills.
  • Willingness to step outside of your comfort zone and learn new skills.
  • High level of attention to detail, even under pressure.
  • Comfortable building relationships with external clients via phone and in person.
  • Full, clean UK driving licence (essential for site visits).
  • Understanding of computer hardware and its applications.


Desirable Skills

  • Familiarity with tools like Asana, Salesforce, or TeamViewer (training provided).
  • Experience with Microsoft Admin Centre (Exchange, Entra, AD/AAD).
  • Knowledge of building, deploying, and maintaining Windows-based PCs or mini-PCs.
  • Understanding of Audio-Visual systems (e.g., HDBT, AVoIP).
  • A sense of humour and a passion for technology and music


This role is perfect for someone who enjoys variety, thrives in a fast-paced environment, and has the technical expertise to keep systems running smoothly.


Interested? Apply now


Keywords: Technical Engineer, IT Technician, Helpdesk,IT Support, Microsoft Windows, MacOs, O365, Office365, Audio Visual, AV Technician, Hardware, Troubleshooting



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