Technical Support Engineer
6 days ago
Technical Engineer - £30,000 - London (Fully onsite) - Must have a clean driving license
I’m recruiting for an innovative and dynamic organisation that operates a cutting-edge network spanning multiple sites across the UK. Their Technical Operations Team ensures seamless system performance and internal IT infrastructure, supporting a range of exciting, forward-thinking projects. This is an opportunity to work in a vibrant environment where no two days are the same
As a Technical Engineer, you’ll play a pivotal role in maintaining and enhancing an extensive network under the guidance of the Operations Manager.
This hands-on role requires a proactive individual with a strong technical mindset to manage tasks ranging from first-line support to advanced troubleshooting.
The position is 5 days onsite, with regular client site visits, so having a full, clean UK driving licence is essential
Key Responsibilities
- Operate the Helpdesk, managing telephone and intercom systems to resolve first-line issues for both external users and internal staff.
- Log and track Helpdesk activities accurately and efficiently.
- Provide remote troubleshooting support and conduct on-site visits for complex issues.
- Address internal IT and network challenges, ensuring smooth system operations.
- Deploy, install, and configure software on various computer systems.
- Test, prepare, and distribute hardware to client sites.
- Debug and test bespoke software developed for operations.
- Configure and set up mobile devices for staff.
- Set up and maintain audio-visual equipment.
- Collaborate on IT projects and maintain operational spreadsheets.
- Provide occasional out-of-hours support for major events.
- Ensure clear and consistent communication across teams.
- Perform other tasks as directed by the Operations Manager to meet departmental goals.
Personal Attributes
- Proactive and self-motivated, with a keen approach to problem-solving.
- Confident in making decisions with a degree of autonomy.
- Effective multitasker, capable of thriving in a fast-paced environment.
- Strong communicator with excellent attention to detail.
- Curious and eager to explore new technologies.
- Adaptable and flexible team player with strong interpersonal skills.
- Responsible and dependable, with a "can-do" attitude.
Required Skills
- Proficiency in Microsoft Windows, MacOS, and basic software applications (O365).
- Strong analytical skills, capable of working independently and in a team.
- Exceptional verbal and written communication abilities.
- Methodical troubleshooting approach with robust problem-solving skills.
- Willingness to step outside of your comfort zone and learn new skills.
- High level of attention to detail, even under pressure.
- Comfortable building relationships with external clients via phone and in person.
- Full, clean UK driving licence (essential for site visits).
- Understanding of computer hardware and its applications.
Desirable Skills
- Familiarity with tools like Asana, Salesforce, or TeamViewer (training provided).
- Experience with Microsoft Admin Centre (Exchange, Entra, AD/AAD).
- Knowledge of building, deploying, and maintaining Windows-based PCs or mini-PCs.
- Understanding of Audio-Visual systems (e.g., HDBT, AVoIP).
- A sense of humour and a passion for technology and music
This role is perfect for someone who enjoys variety, thrives in a fast-paced environment, and has the technical expertise to keep systems running smoothly.
Interested? Apply now
Keywords: Technical Engineer, IT Technician, Helpdesk,IT Support, Microsoft Windows, MacOs, O365, Office365, Audio Visual, AV Technician, Hardware, Troubleshooting
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