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PIP Clinical Support Manager

1 month ago

West Yorkshire UK, Yorkshire And The Humber, United Kingdom Medacs Global Group Full time

If you’re interested and passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our Medacs Global Group family.

Medacs Healthcare is proud to be playing an integral part in delivering a new Functional Assessment Services contract on behalf of the UK Department for Work and Pensions. The contract will involve the delivery of more than 3.5 million health and disability assessments nationally over a period of 5 years.

Following several years of successfully supporting the previous Health Assessment Advisory Service, Medacs is now expanding its service in our existing North England region, supporting the regional prime provider of the new service.

The role of a Clinical Support Manager is to manage a team of healthcare practitioners, ensuring a quality professional service to standards of service delivery and performance indicators consistent with contractual needs. This role will be office based in Sunderland, working 37.5 hours per week.

Here’s some of the key responsibilities:

Contribute to the commercial relationship between the Client and Health Assessment Services ensuring that targets in quality, productivity and customer satisfaction are met

Liaise with the clinical management team to recruit and retain healthcare practitioners to support business needs in line with national standards

Ensure that the appropriate skills base is in place for effective service delivery, e.g. recruitment and retention of Health Practitioners

Organise and provide training for the Health Practitioners

Ensure an effective audit-feedback cycle is in place

  • Provide investigative support for complaints, feedback and actions plans when required
  • Ensure that clinical governance and standards required by all appropriate professional regulatory bodies are maintained
  • Carry out assessments in line with service requirements (as an approved health practitioner)
  • Attend Client Clinical Lead meetings regularly as agreed with the Clinical Delivery Manager
  • Work with the management team to ensure compliance with all clinical KPI requirements in line with any contractual requirements.
  • Line management responsibility for health practitioners ensuring compliance to MGG HR policies and procedures


Essential Skills and Experience:

  • Ensure that professional practice standards and ‘best practice’ are maintained in all areas of work
  • Evidence of achieving agreed targets and standards
  • HP with a minimum of one years’ post registration experience.
  • Experience and approval with the DWP within PIP
  • Have highly developed oral and written communication skills


WHY MEDACS:

When joining you will have access to a range of benefits that we have on offer:

  • Salary up to 44k basic plus 10% annual bonus
  • 25 days annual leave rising to 30 days with length of service plus public holidays and your birthday off
  • Paid volunteering day
  • Company pension and life assurance
  • Wellbeing support through an Employee Assistance Programme
  • Reward and recognition awards


ABOUT US:

MGG have operations across the United Kingdom, Ireland, Middle East, India, Australia, and New Zealand.

The MGG family is welcoming, innovative, and empowering. Some of our staff have been with MGG for over 20 years who have a wealth of knowledge and experience to share with those who are new to the healthcare recruitment sector. We believe that if we treat our own people well, our clients and candidates will receive the best possible service from our people.

To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying.

To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.

We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity, and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so.