Client Services Officer
1 week ago
Working in our UK support functions youll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, youll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
We are looking to recruit a client Services Officer to join our dynamic Consultant Clinics team within the Contact Centre team located at our head office in High Street Kensington. We will look to you to ensure that our patient experience is at the centre of all activities within your scope of responsibility. Your primary emphasis will be on efficient and effective communication at all levels to both external and internal clients. Working to strict deadlines, you will also demonstrate your ability to make decisions based on business knowledge, policy and procedures.
Youll help us make health happen by:
• Generate consultant billing charges daily.
• Enter new and update existing information into relevant systems accurately and efficiently.
• Use reports to collate information between Appointments Booking System and CRM solution.
• Use reports to identify opportunities for increasing efficiencies in clinic scheduling.
• Liaise with consultants to advise on maximising clinic capacities.
• Steering outcomes in favour of capitalising on business opportunities.
• Maintain and promote an efficient and high-quality service to all internal and external clients inclusive of patients, their families, clinicians and members of the general public.
• Maintain confidentiality of information regarding patients, families and friends at all times.
• Be responsible for ensuring the integrity and quality of both computerised and manual data.
• Administer all Contact Centre email enquiries.
• Administer all consultant email requests including the amending, cancelling and creating of new clinics.
• Carry out other duties as required by the Contact Centre supervisor.
• Administering / booking appointments via third parties including Health Services Pathways for Bupa clinics and external referral pathways.
Key Skills / Qualifications needed for this role:
• Experience working within a Contact Centre and / or with administrative duties.
• Excellent customer service skills.
• Experience working within a healthcare setting would be desirable.
• Ability to work under pressure with exemplary attention to detail.
• The ability to work well in a team.
• Experience in outbound calling desirable.
• Knowledge of medical terminology desirable but not essential.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual Health Services Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts
-
Client Services Executive
4 weeks ago
London,, UK, United Kingdom 3Search Full timeI am partnered with a Global Private Equity company to recruit a maternity cover role. I am looking for a Client Services Exec from Financial Services who can speak Hebrew.... Is this you?This role will work closely with Account Managers, primarily in the Tel Aviv office, to handle a broad range of incoming requests from institutional and intermediary...
-
Client Services Administrator
1 week ago
London, UK, United Kingdom Nuffield Health Full timeAs a Client Services Administrator in our Wellbeing Centre, located in one of our prestigious corporate premises in the Bank of England in London, the role holder will be required to provide a professional reception and back office service for the Wellbeing Centre: managing queries in an efficient and timely manner for both medical clients and gym...
-
Client Services Analyst
6 days ago
London,, UK, United Kingdom Freshminds Full timeFreshminds have partnered with a boutique private investment firm who are looking to build their Client Services team. Working with high-net-worth individuals and family offices, you’ll be closely collaborating with client advisors and the senior management team to help manage their client’s portfolio.What you’ll be doing:Liaising with clients and...
-
Client Service Associate
1 month ago
London, UK, United Kingdom Page Personnel. Full timeThis company, located in the City of London, is a leader in the Financial Services industry. With an employee base of over 500, it prides itself on its commitment to innovation and its high-performing team in the Banking & Financial Services department. Description Provide exceptional service to clients and maintain strong relationships. Troubleshoot and...
-
Head of Client Services
2 months ago
London,, UK, United Kingdom Ultimate Asset Full timeHead of Client Services Hybrid Working – 3 Days in the officeSalary - £70 - £80K base + performance related bonusWe are seeking an experienced and customer-centric Head of Client Services to lead the post-sales experience for our client; a high-growth social app with reference to advertising revenue. This role will be crucial in driving client...
-
Client Services Associate
2 weeks ago
London,, UK, United Kingdom Orla Rose Associates Full timeClient Services - Risk Management The successful candidate will work closely with the front office team acting as a key point of contact internally (settlements and sales teams) and externally (client-facing).The ideal candidate would be proactive, able to multitask and enjoy a fast-paced, high performing environment.Key Responsibilities and AttributesClient...
-
Client Services Analyst
2 days ago
London,, UK, United Kingdom TreasurySpring Full timeTreasurySpring is the product of an obsession with fixing the fundamental structural problems in money markets. Our fascination with the sector began painfully, during the Global Financial Crisis of 2008, where we had a front-row seat to watch the evaporation of liquidity in fixed income and the near collapse of the entire short-dated funding markets.We have...
-
Client Services
1 month ago
London, UK, United Kingdom Mayford James Full timeYou will be responsible for: Ensuring all client reporting and servicing needs are delivered in accordance with client’s requirements and our legal obligations Ensuring the timely onboarding of new accounts across our range of UCITS funds, Private fund vehicles and separate accounts Understanding the clients’ investment objectives, assigned mandates...
-
Client Services Director
4 weeks ago
London,, UK, United Kingdom Ultimate Asset Full timeBase Salary: £70 - £90K base + bonus + benefitsHybrid - 3 days in the officeAs Client Services Director working for our client, a creative and influencer social media agency, your role and responsibilities would typically involve overseeing the client services department and ensuring the agency's clients receive exceptional service and achieve their...
-
Business Manager
4 weeks ago
London, UK, United Kingdom JJ Search Full timeThe Company A highly successful Wealth Management firm, widely recognised with an excellent reputation based in London. The Role THIS ROLE IS A 12 MONTH FTC – with the opportunity to convert to Permanent The successful Business Manager, will play an integral role in acting as the link between Front Office and Operations by assisting both areas to fulfil...
-
Client Services Manager
2 weeks ago
London,, UK, United Kingdom SPS Full timeAn exciting opportunity has arisen in our Client Relations team, if you are someone who enjoys nurturing relationships and working towards continued company growth, then please apply!Job Purpose:Acting as the primary daily client contact for SPS the Client Services Manager (CSM) is responsible for managing all service operations at our client’s site...
-
Client Service Manager
1 month ago
London, UK, United Kingdom Transact Full timeJob Description Our Client Service Managers are the engine of our business. They are responsible for managing relationships with independent financial advisers whilst processing portfolio instructions within agreed timescales. This role is perfect for someone who thrives in a fast-paced environment, has experience in corporate customer service and takes...
-
Senior Client Services Administrator
4 days ago
London, UK, UK, United Kingdom Quarsh | B Corp Certified Full timeSenior Client Services AdministratorWest London - Hybrid, 3 days in office.This role is at the heart of the company and interacts with everyone in some capacity. The Senior Client Services Administrator coordinates and delivers key administration across the full lifecycle of client acquisition and management. Career prospects are flexible. We welcome...
-
Client Services Manager
4 days ago
London, UK, UK, United Kingdom Ivy Education Part time-Start date: 6th January, or as close as possible (will not consider candidates that cannot start on or before 20th January 2025)-Contract: Fulltime 40 hours/week (or we are open to part-time)-Salary: £32-40K (fulltime)-Holiday: 24 days of holiday/year (including your birthday off following completion of probation. Plus 8 usual public holiday days)...
-
Graduate Client Service Associate
1 month ago
London,, UK, United Kingdom CityGrad Full timeWe are looking for recent graduates/ juniors to join a leading investment manager in their London office. They are value investors across the globe in both equity and fixed income asset classes. This is a great opportunity for ambitious juniors looking to join a company that truly cares about their people, supporting them in a truly modern and inclusive...
-
Client Services Engineer
1 month ago
London, UK, UK, United Kingdom Shaw Daniels Solutions Full timeClient Services EngineerLocation: Central London The RoleThe Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as aiding concerning the use of computer hardware and software, printer...
-
Office and Sales Administrator
4 weeks ago
London,, UK, United Kingdom IZ Energy Services Ltd Full timeJob Title: Office & Sales AdministratorLocation: Barking, UKEmployment Type: Full-TimeReporting To: Office ManagerSalary: £25,000 per annum Company Overview:For over a decade IZ Energy has been helping people make their homes more energy efficient installing measures such as insulation, ventilation, and renewable energy technologies. We install measures for...
-
Client Service Engineer
4 months ago
London, UK, UK, United Kingdom RFA Full time5 days a week onsite in central LondonThe Onsite Client Service Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer...
-
Client Solutions Directors
5 months ago
London,, UK, United Kingdom Glow Services Corp Full timeClient Solutions Director Organisational Relationship Reports to the COO Location: London and remote working Managing the solution and scope of delivery through regular client & internal engagements working in an agile, relationship focused fashion. Partnering with Business Development teams to ensure end to end continuity of client intentions and...
-
Client Services role with Quant Trading Firm
2 months ago
London,, UK, United Kingdom OCR Alpha Full timeWe are working with our client, a leading quantitative trading firm based in London, looking to hire for a newly created Client Services position. You will act as the primary point of contact for their institutional and retail clients, ensuring a high level of service and seamless communication between the trading and technical teams.The ideal candidate will...