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Operation Manager

2 months ago

East London, UK, United Kingdom Hyatt Place London City East Full time

Operations Manager

Salary £50,000 per annum + 10% Annual bonus

All the perks you deserve:

  • Exclusive member and Friends & Family rates at Hyatt Hotels& Cycas Hospitality Hotels worldwide.
  • Access to 50% off at Hyatt Restaurants & Bars worldwide.
  • Team meals on duty, cooked by our top chefs.
  • *Recruit a Friend scheme - £350 in your pocket.
  • Keep your vibes positive with free counselling sessions through our health plan.
  • Access to Free Medical healthcare plans.
  • Workplace pension scheme.
  • Unlock exclusive perks with our benefits platform featuring discounts on shopping, gym memberships, holidays, insurance, and more.
  • Continuous learning & development opportunities.

Key Responsibilities:

  • Financial Management: Develop and monitor financial plans, control costs, and recommend operational efficiencies.
  • Team Leadership: Manage daily operations, set goals, mentor staff, and ensure necessary training and tools are provided.
  • Guest Experience: Implement service recovery, respond to guest concerns, and lead marketing efforts to enhance satisfaction.
  • Operational Excellence: Ensure safety, comply with health regulations, and maintain external relations.
  • Strategic Planning: Develop business strategies to enhance team engagement, that drives guest loyalty and delivers market share and revenue.
  • Staff Development: Identify training needs and foster professional growth.
  • Inventory Management: Oversee procurement and maintain budgets to agreed cost control KPIs. .
  • Quality Assurance: Conduct inspections and audits to maintain quality standards.
  • Crisis Management: Implement emergency plans for guest and staff safety.
  • Daily Operations Support: Actively support operations, engage with tasks, and maintain a hands-on approach.
  • Communication: Use active listening and collaborative problem-solving to foster teamwork.
  • Soft Skills: Demonstrate problem-solving, ensure balanced workloads, and maintain a positive, fun work environment.

Requirements:

  • Experience in hotel management, demonstrating acumen in rooms division, with some F&B outlet management experience.
  • Knowledge of Internationally branded and similar-sized London hotels, demonstrating understanding of delivering brand standards to drive commercial success.
  • Hyatt brand experience, preferred but not essential
  • Strong financial and operational planning skills.
  • Excellent leadership and guest service abilities.
  • Knowledge of health, safety, and environmental regulations.
  • Analytical skills for financial oversight and procurement.
  • Hands-on approach to daily operations and teamwork.
  • Effective communication and problem-solving skills.

Why Join Us:

About Cycas Hospitality

Cycas Hospitality manage the Hyatt Place London City East, under franchise agreement from Hyatt Hotels.

Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners. With a portfolio of more than 50 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations. We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments.

Cycas is focussed on delivering outstanding guest experience to drive superior top and bottom-line investor returns. Our core purpose is to develop and inspire Europe's best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***


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