IT Infrastructure Operations Manager

3 days ago

Trowbridge UK, Wiltshire, United Kingdom Ventula Consulting Full time

IT Infrastructure & Operations Manager (UK & North America)

One of Europe leading food manufacturing and distributions companies with a global presence requires a IT Infrastructure and Operations Manager to based out of its UK hub near to Trowbridge in Wiltshire.


This company has remained family owned and have significant operations in the UK, Europe and North America with ambitions growth plans. They have developed a range of products designed to ‘enhance health and well-being’ and support British food and farming and focus on using the best ‘ethical and sustainably’ sourced produce.

The I&O Manager is a key member of the IT leadership team and contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring I&O strategy is fully aligned, positioning I&O to deliver compelling business value. This is the most senior role in the infrastructure and operations (I&O) function within IT, accountable for IT I&O throughout the organisation.

The Senior Infrastructure & Operations Manager is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the enterprise including manufacturing and logistics technologies. This role reports to the VP, Information Technology and has line management responsibilities for a team of 10.

Key responsibilities

  • Sets the mission, vision, and strategy of the I&O organisation to maximize the success of business and IT enterprise initiatives.
  • Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity.
  • Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget. Works with key stakeholders to measure and prioritize technical debt remediation.
  • Builds successful stakeholder relationships with other IT and business key stakeholders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
  • Creates and aligns an I&O value map by linking targeted business outcomes with the future- state business capabilities required to achieve them.
  • Drives alignment of I&O strategies to the organization’s environmental, social and governance
  • Develops and controls the annual I&O budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within Creates a culture of continuous cost optimisation.
  • Defines, develops, and manages a comprehensive and integrated IT Service Management (ITSM) landscape, based on best-practice processes, disciplines, and related This includes delivery of a comprehensive IT asset management program.
  • Collaborates with the Chief Information Security Officer (CISO) to ensure I&O contributes to, embraces, and applies security strategy.
  • Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required.


Required skills

  • Extensive IT Infrastructure experience, ideally within a multi-site/multi-branch environment with a Head Office (Manufacturing, Retail, Distribution, etc)
  • A least 2 years of previous experience managing the day-to-day IT Operations of a medium to large customer-facing organisation.
  • A proactive, hands-on all rounder who combines a highly technical skillset with the ability to lead technical teams.
  • Significant experience of leading enterprise scale infrastructure transformation, including planning, designing and building solutions that are aligned to strategic objectives.
  • Experience as a key contributor to a large-scale IT improvement program and knowledge of the associated challenges, is essential
  • Exceptional leadership skills, with the ability to develop and communicate an I&O vision that inspires and motivates staff and aligns with the IT and business strategy
  • Effective influencing and negotiation skills in complex environments where resources required for success may not be in direct control of this role
  • Evangelizing and implementing transformational initiatives where the target state included agile, DevOps, SRE, cloud adoption at scale.
  • Consolidating operations capabilities in large, complex enterprise organizations to deliver improved efficiency, while balancing customer preferences for agility.
  • Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills
  • Ability to build consensus, make decisions based on many variables, and gain support for major
  • Self-starter who self-assesses and solicits feedback from others to improve their performance. Experience developing strategies to leverage fusion teams that embrace business technologists
  • Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units
  • Delivery of hybrid working excellence to improve customer and user experiences Developing staff including coaching, mentoring and performance management. Maximizing effectiveness of nearshore / offshore resource models

This role offers a basic salary up to £90K with an additional car allowance / car, bonus, pension, HC. 3 days a week in the Trowbridge office is required.

This is a fantastic opportunity to join a true industry leader in a position of real influence.

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