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Food and Beverage Assistant

2 months ago

East London, UK, United Kingdom Royal Foundation of St Katharine Full time

We are seeking a dedicated Food and Beverage Assistant to join our team on a variable hours basis.

The ideal candidate will set and maintain a warm and efficient service and ensure the environment is welcoming, presentable and safe at all times.


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Skills and Experience


Essential

  • Experience of working in a food service environment.
  • Excellent communication skills and ability to communicate with a range of people.

Desirable

  • Food Hygiene Certificate level 2
  • Trained to Barista level.
  • Experience of working in a social enterprise café or similar.

Personal Attributes


Essential

  • Committed to excellent service of customers and community
  • Drive and initiative to contribute to the success of RFSK
  • Wiliness to learn and develop
  • Resourceful and self-motivated.
  • Flexible regarding working hours
  • Ability to respect and appreciate diversity
  • Passion for people

***Evening and weekend working is essential for this role***


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About RFSK

We are an outstanding Christian retreat house and conference centre in the heart of London that enables individuals and organisations to be refreshed and to do inspirational and creative work.

With our precinct space and Yurt café, we offer a popular venue that appeals to local residents and community groups.


How to apply

Please apply with a CV and cover letter setting out your suitability for the role.

We will be interviewing applicants on a rolling basis and may appoint to the role prior to the closing date for applications.


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Key areas of Responsibility


Support of charitable objectives

Learn and be able to effectively demonstrate a comprehensive knowledge of The Royal Foundation of St Katharine, including but not limited to:

  • Charitable objectives delivered through Worship, Hospitality and Service
  • Working ethos
  • Commercial objectives and budgets

Hospitality

  • Set and maintain a warm, confident and efficient service at RFSK and ensure the environment is welcoming, presentable and safe at all times
  • Set and maintain food and beverage offer, presentation and service appropriate to the marketplace and community
  • Regularly review the F&B products on offer and provide new ideas and suggestions

Customer Service

  • Monitor customer satisfaction and contribute to the ongoing development of RFSK with respect to assisting with forward planning and marketing activity
  • Manage complaints in an appropriate and professional manner in order to achieve customer satisfaction

Event Operations

  • Effectively operate public and private events

Food Hygiene and Safety

  • Maintain high standards of hygiene and cleanliness ensuring RFSK remains a hygienic and pleasant environment
  • Ensure hygienic and safe working practices in accordance with Food Hygiene legislation and guidance.

People, communication and interaction

  • Represent RFSK in person and via all media in a manner and style reflecting The Foundations ethos and core values.
  • Work collaboratively with colleagues to achieve effective outcomes for RFSK

Environment, Health & Safety and Security

  • Proactive management of cost-effective recycling and waste management
  • Follow carefully RFSK Ethos about being environmentally friendly
  • Ensure safe working practices in accordance with the correct policy and procedure
  • Properly handle and account for keys
  • Maintain full knowledgeable of policies regarding emergency procedures and security
  • Adhere to the RFSK H&S procedures and show an active interest in these procedures by highlighting and rectifying issues
  • Attend all Health and Safety training as instructed by the Commercial Director and the line managers.

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