Service Desk Operator

2 weeks ago


Wokingham UK, Berkshire, United Kingdom Addition+ Full time

We are looking to recruit a Service Desk Operator. This is your chance to join a team that provides essential Facilities Infrastructure Services to support various business operations, including Facilities Services, IT and Communication Services, and Energy Management Services


What You Can Expect

  • Location – Wokingham
  • Reports to - Account Manager
  • Working Hours - 8:30 am – 5:30 pm, Monday to Friday.
  • Salary - Up to £27,000


Main Purpose of the Job

Join a small, dedicated team responsible for delivering a Facilities Service Desk, supporting various clients across multiple UK locations. This role involves telephone and email communication with customers and suppliers, providing support for a range of facilities management tasks.


Key Responsibilities as a Service Desk Operator

  • Assist with reactive requests, quotations, and scheduled tasks.
  • Handle customer and staff inquiries via phone and email in a courteous and professional manner.
  • Utilise CIMS (Computer Information Management System) and other necessary software to perform job duties effectively.
  • Coordinate and monitor suppliers for timely completion of tasks, ensuring event closure details are recorded.
  • Maintain and update supplier contact details and compliance records in CIMS.
  • Ensure building and contact information in CIMS is kept up to date.
  • Perform other duties as assigned by the Service Desk Manager, including covering tasks during absences.


Experience (Essential)

  • Experience in telephone operation in a professional setting.


Experience (Desirable)

  • Experience in a support services or facilities management environment.
  • Experience working in a call center.
  • Background in facilities management or support services.


Skills and Aptitudes

  • Excellent phone manner and familiarity with computer-based telephony systems.
  • Highly customer-focused with a "can-do" attitude.


Character Traits

  • Self-motivated and enthusiastic team player.
  • Flexible, hardworking, and innovative.
  • Eager to contribute to team success and growth within the business.


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