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Sales Support Manager
3 months ago
Sales Support Manager
Salary: £40k - £50k (Bonus 10%)
Location: London (2x days in office per week)
Role Profile
We’re looking for an ambitious, enthusiastic individual with a positive can-do attitude who will take our key Sales-Support team to the next level by being a hands-on manager. Ensuing we not only continue to provide the best service that our highly motivated Sales team require but to always think of ways we can improve what we do today, how we do it and delivering continuous improvements.
Responsibilities
Managing the teams’ workloads and Qs to ensure we turn around quote requests quickly and efficiently
Process customers POs as soon as we get them, therefore meeting KPIs
Managing, training and mentoring the team of four to ensure they always deliver to their full potential, motivating and encouraging to maximise team output
Creating growth plans to keep them focused on the overall team goals – better, faster, more efficient
Continuously improve processes &/or functions driving automation or cost efficiencies
Identify, improve and amend process inefficiencies as required
Helping to identify, spec out and implement efficiencies around automation, enabling us to continue growing as a business
Ensuring the team are using all available tools (Cisco PXP/CCW and other partner portals) for deal registration and securing best pricing effectively and quickly
Review team structure and alignment with sales teams, tweaking as personnel and priorities change
Working with the Head of Procurement to build and maintain strong relationships with distribution suppliers for increased efficiencies
Ensuring the team use the preferred supplier list & working with Head of Procurement to keep updated
Being able to simplify a problem, get to the route cause, address it, implement a change to stop it reoccurring and move on
Effectively & efficiently communicate with customers, or with the sales teams to resolve any queries
Produce & present team performance reports, sharing these with the wider business
Being a key individual in the larger API / automation projects in the team
Key Skills
Monitor, and ensure we hit required SLA & KPI targets and goals
Effective Leadership and mentoring skills
Ability to take ownership and responsibility
Commercial awareness – you must understand discounts and margins and the “cost to serve”
Experience of using/teaching the team to use vendor portals and deal registration tools an advantage
Ability to utilise distribution and vendor relationships to maximum benefit
Comfortable talking directly to customers and suppliers in all situations – good and bad
Understanding as a business we are one big team with the same goal – customer satisfaction
Ability to ensure the team calmly juggle and prioritise multiple requests efficiently understanding the sense of urgency
Self-confident, comfortable working on your own & taking personal responsibility and initiative
Efficient and structured approach to work with the ability to display good judgement skills
