People Helpdesk Advisor

3 weeks ago


UK, UK, United Kingdom STARK Building Materials UK Full time

Are you an aspiring HR professional eager to kickstart or advance your career in human resources?

Do you excel in customer service and have a keen attention to detail, and are you ready to take your skills to the next level?

STARK Building Materials UK Limited have an exciting opportunity to join our new People Services team based in Binley, Coventry as a People Helpdesk Advisor


This would be a fantastic opportunity for a recent graduate to embark on a thriving career with Stark Building Materials UK. You will gain invaluable experience and insight across a wide range of HR activities in a large, UK wide organisation, with a focus developing your knowledge and skills to take the first steps on your exciting professional services career journey.


We are also proud to offer this as a HR Apprenticeship to support you to further increase your qualifications and progress your career.



If you are passionate about people, and supporting your colleagues comes naturally, then this could be the role for you


We're all about recognising and celebrating the fact that our team's strength lies in the unique blend of talents, backgrounds, and experiences each member brings to the table.


As a People Helpdesk Advisor, you will be the first point of contact for all colleagues contacting the People Services team. Providing timely, effective, professional advice to answer colleagues’ questions, or direct to subject matter experts when appropriate. So if you have a proactive positive attitude to solve problems and getting the job done you will fit in perfectly.


Key Responsibilities

  • Respond to and resolve queries and tasks coming into the People Service Centre via phone or email.
  • Manage workload, ensuring all requests are dealt with in a timely fashion, taking ownership of the query and seeing it through to resolution or escalating more complex issues to relevant teams, ensuring relevant manager/colleague is informed where appropriate.
  • Update team tracking spreadsheet with nature of enquiry and outcome and provide regular reports on own activity as required.
  • Support with employment documentation queries, right to work check compliance and pre-employment medicals undertaken where appropriate.
  • Support with any HR administrative tasks for our team members throughout their employment.
  • Maintain employee electronic personal files.
  • Collaborate and work together with other team members to ensure HR best practice, and colleague experience, shaping our processes to ensure they’re fit for purpose.
  • Maintain Company confidentiality and ensure high standards of professionalism.
  • Liaising with our external ER advisors where appropriate.
  • Undertake ad hoc project work / attendance on wider HR projects.


This is a full-time, 35 hour per week position based at our Head Office in Binley, Coventry, working Monday to Friday, with flexible working hours between 8am and 6pm.


What’s in it for you?


  • A competitive salary and benefits package, plus generous staff discounts
  • A supportive team environment where your contributions are recognised and valued
  • Opportunities to grow your skills and career within our organisation
  • Flexible working arrangements to help you balance work and life


Required Skills and Experience


  • Strong service and solution focus is essential.
  • Proficient in handling sensitive and confidential information with integrity.
  • Highly organised, structured, and able to manage multiple cases at any one time, with great attention to detail.
  • Able to prioritise cases and refer on to more expert colleagues as necessary.
  • Sound understanding of employee life cycle, and knowledge of common business issues and processes.
  • Previous experience handling queries in person, over the phone, and via email.
  • Strong IT skills and usage (Outlook, Word, PowerPoint, Excel, Microsoft Teams and Internet)
  • Excellent communicator, verbally and in written form.
  • Knowledge of GDPR obligations and compliance to our data privacy policy
  • Experience of using Service Now / Workday / LMS desirable
  • Generalist HR experience equally desirable but not essential.


About us


STARK Building Materials UK are dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.


If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today



  • UK, UK, United Kingdom The Ardonagh Group Full time

    Purpose of the RoleBased in Central Manchester, this exciting new Property & Facilities (P&F) Helpdesk Advisor opportunity has arisen to join our Operations team to provide support in planning maintenance to ensure we are compliant with regulations, dealing quickly and professionally with issues as they are reported to us and to provide class leading...

  • People Advisor

    1 month ago


    London, UK, UK, United Kingdom Tao Group Hospitality Full time

    We are looking for an People Advisor with previous experience in a people team to act as a trusted advisor, partnering with management and building strong connections across the Company. The ideal candidate will be passionate and creative in enhancing our culture and strengthen our wellbeing practices. They will need to be a driver for employee relations to...

  • People Advisor

    3 months ago


    UK, UK, United Kingdom Robert Dyas Full time

    Be a People Champion: Shape Our Thriving Retail Culture!Are you a superstar People professional with a passion for working with incredible teams? Do you thrive in a fast-paced retail environment and see the human side of every business decision?Join our vibrant People team and become a key player in shaping Robert Dyas' dynamic culture!In this impactful...

  • People Advisor

    1 month ago


    UK, UK, United Kingdom Ruby Energy Full time

    Here at Ruby Energy, we continue to grow our team and we have a new position available for a driven People Advisor to join our people team based at our offices in Fleetwood.You will provide expert advice and support to managers and employees on all people related matters. This role is responsible for ensuring the organisation adheres to best practices in...


  • UK, UK, United Kingdom Moxie People Full time

    Are you an HR Advisor with extensive experience across the entire employee lifecycle? Are you seeking a new HR challenge with a well-renowned organisation?If so, Moxie People is proud to be supporting a great organisation, as they look to hire a HR Advisor. This is an exciting opportunity to join a team of dedicated and passionate HR professionals, who have...


  • UK, UK, United Kingdom The Recruitment Fix Full time

    Industry leading salary of up to £35000Excellent Career OpportunityRemote working with fantastic team supportImpressive future prospectsHave you previous experience with Learning Management Systems? If so, read on!Our client delivers Learning Support Solutions and Performance Management Systems that help organisations improve the way they educate and manage...

  • People, Culture

    4 weeks ago


    UK, UK, United Kingdom Tag Full time

    People, Culture & Benefits Advisor, TagImmediate startLocation: Poland Street (hybrid)Department: People & CultureReports to: Head of People & Culture, EMEAJob Type: Full-timeWhy choose Tag?We are the long-standing, production partner of choice that has helped brands across borders and cultures for over half a century achieve their business goals. With 2,700...


  • UK, UK, United Kingdom Everest People Solutions Full time

    Job Role: Human Resources AdvisorSalary: £32,000 Location: Bilston, WolverhamptonType: Full Time / PermanentOverview:Everest People Solutions is recruiting for an HR Advisor for a large food processing business based in Wolverhampton. As HR Advisor, you will assist with the day-to-day operations of HR functions, providing clerical and administrative support...

  • People Manager

    3 days ago


    UK, UK, United Kingdom Taylor Osborne Full time

    Are you passionate about people and eager to make a difference in a dynamic, purpose-driven organization? Our client is seeking an experienced HR professional to join their People team!About the Role:As our HR Advisor, you'll partner with managers across their organization, providing expert guidance on all aspects of people management. Your role will be...


  • UK, UK, United Kingdom Christopher Keats Media Limited Full time

    People Advisor working for a well known integrated Comms Agency and part of a larger Marketing Group and reporting into an incredible, supportive Head of People. With over 200 specialists in London they are trusted by many of the world’s leading businesses and brands.The People Advisor supports the Head of People to deliver the people strategy and related...


  • UK, UK, United Kingdom Gleeson Recruitment Group Full time

    Are you an experienced People Advisor with a passion for Employee Relations and looking for predominantly a home based role?This charitable company are seeking an ambitious and competent individual to join their team as a People Advisor specialising in Employee Relations. Please note this role is mostly remote but covering the North West region of the UK...


  • UK, UK, United Kingdom Frazer Jones Full time

    My client a start-up Fintech are looking to hire a People Operations Advisor on 2-month temporary contract. This role is based in London, but you can work largely from home. Duties will include: Act as the primary point of contact for employee inquiries in Eastern Europe, continental Europe, UK and Ireland on HR policies, benefits, compensation and absences...


  • UK, UK, United Kingdom Astute People Full time

    Salary up to £50,000 + company car, private healthcare, and hybrid working!Join a progressive EV charge point installer and independent connection provider as a HSEQ Advisor, supporting their diverse client base across Slough and North London. Why you'll love this role:Competitive salary and car allowancePrivate healthcareHybrid workingWhat you'll...

  • HR Advisor

    1 month ago


    UK, UK, United Kingdom Zachary Daniels Full time

    HR Advisor | Hybrid Working | Salary up to £34,000 We're working with our market leading retail client to recruit for a HR Advisor. The role will be mainly focused on ER activity and line manager capability. If you're currently an HR Advisor looking for that next challenge - this could be the role for you!What you'll be doing… You'll cover...

  • HR Advisor

    1 month ago


    UK, UK, United Kingdom Zachary Daniels Full time

    HR Advisor | Salary up to £30,000 We're working with our market leading retail client to recruit for a HR Advisor. The role will be mainly focused on ER activity and line manager capability. If you're currently an HR Advisor looking for that next challenge, or a HR Coordinator ready to step up - this could be the role for you!What you'll be...


  • UK, UK, United Kingdom Experis UK Full time

    Human Resources Advisor | Public Sector Commutable from Bristol - Hybrid 2 days a week 12-Month Rolling Contract £270 - £320pd - Inside IR35⚙ Defence | Software | Public SectorExperis are working with Public Sector client who focus on Software commercial products and are seeking a Human Resources Advisor due to growth.What To ExpectThe Human Resources...

  • Financial Advisor

    1 week ago


    UK, UK, United Kingdom Cathedral Appointments | South West Recruitment Full time

    Salary up to £65K + OTE | Hybrid / Flexible Working | Exeter OutskirtsOur client, an independent Financial Advisory firm whose mission is to help people feel empowered about their financial future is seeking an experienced Financial Advisor to join their team on a full-time permanent basis. As a Financial Advisor, you will be to deliver the firm’s client...

  • Chief People

    2 weeks ago


    UK, UK, United Kingdom 15gifts Part time

    Our mission is to power the world’s virtual sales conversations and our next milestone in that journey is to create a virtual sales advisor that performs better than a human sales advisor. We're stretching ourselves into new and exciting areas and navigating change at pace. We are now looking for a Chief People and Culture Officer to join the...


  • UK, UK, United Kingdom Zachary Daniels Full time

    Employee Relations Advisor | Salary up to £30,000 We're working with our market leading retail client to recruit for a n Employee Relations Advisor. The role will be mainly focused on ER activity and line manager capability. If you're currently an HR or ER Advisor looking for that next challenge - this could be the role for you!What you'll be...


  • UK, UK, United Kingdom Fourteen People Full time

    Must be able to work in offices in Central London for at least 3 days per week with the option to work two days remotelyThis highly entrepreneurial HR consultancy works with an enviable portfolio of some of the most exciting and vibrant marketing and communications agencies making their mark in London today. They are now looking for an HR consultant at HR...