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Customer Care Representative

4 months ago


Remote Cloud Campus, UK, United Kingdom Teleperformance Full time

Job Overview /Työkuvaus

  • Aloitus päivämäärä: 10/06/2024
  • Palkka: £22,308.00
  • Sijainti: Etätyö
  • Vuorot: Maanantai-Perjantai, 07:45-16:15
  • Koulutuksen kesto: 2 viikkoa, kokoaikainen läsnäolovelvoite
  • Sopimus: Vakituinen
  • Vaatimukset: Voimassaoleva passi tehostettuja selvitystarkastuksia varten

Jokapäiväiset työtehtävät asiakaspalvelu/Customer Service Representative roolissa

  • Aloitat päiväsi kirjautumalla järjestelmiisi ja varmistat, että olet valmis tulevaan päivään
  • Vastaat kohteliaasti ja ammattitaitoisesti suomalaisten kuluttajien kysymyksiin ja palautteisiin puhelimitse ja sähköpostitse suomalaisten sekä brittiläisten kuluttajien viesteihin.
  • • Työskentelet innostuneesti osana tehokasta kuluttajapalvelutiimiä tavoitteellisessa ympäristössä.
  • Työskentelet energisesti ja innostuneesti osana tehokasta Customer Operations -tiimiä
  • Työskentelemällä nopeatempoisessa ympäristössä, pyrit kuitenkin saavuttamaan asetetut tavoitteet, vastaamalla kaikkiin kyselyihin aina kohteliaasti ja ammattimaisesti.

Tarvittavat osaamiset Customer Service Representative roolia varten

Etsimme seuraavia taitoja ja osaamista:

  • Vahva suomen ja englannin kielen suullinen ja kirjallinen taito sekä kyky kiinnittää huomiota yksityiskohtiin
  • Kyky luoda yhteistyöhön perustuvia asiakassuhteita nopeatempoisessa ympäristössä.
  • Hyvä asenne ja kyky olla kanssakäymisessä erilaisten ihmisten kanssa.
  • Ammattimainen ja ystävällinen tapa puhua puhelimessa
  • Kokemusta asiakaspalvelutyöstä
  • Kokemusta korkealaatuisesta työskentelystä tavoitteellisessa ympäristössä
  • PC-taidot ja kyky navigoida useissa järjestelmissä pätevästi ja helposti.
  • Hyvä ja tasainen kirjoitusnopeus
  • Otat vastuuta tilanteista positiivisuudella, joustavuudella ja omistautuneella lähestymistavalla erinomaisen palvelun tarjoamiseen.
  • Kyky työskennellä nopeatempoisessa ja mukaansatempaavassa ympäristössä