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Account Handler

3 months ago

Croydon UK, London, United Kingdom Howden Full time

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.


People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.


The Role

We now have an exciting opportunity to join us as an Account Handler within our UK Specialty business. The position is based from our office in Croydon and offered on a permanent basis.


Working within our Sport & Entertainment division the role will cover our Artists scheme where you will focus on servicing existing clients as well as striving to acquire and win new business. We’re therefore seeking a capable individual with prior commercial insurance experience.


Key Responsibilities:

  • Take care of incoming enquiries from clients, insurers and other third parties in a professional and timely manner.
  • Work within agreed authority levels.
  • Review the demands and needs of customer and advise on the most appropriate insurances to meet their demands and needs.
  • Increase client base wherever possible.
  • Convert insurance needs to sales.
  • Cross sell insurance wherever possible.
  • Lead and process client new business, renewals, midterm adjustments and lapses in accordance with current procedures and FCA requirements.
  • Input accurate data onto the back office systems.
  • Liaise with Insurers and other third parties regarding the administration of client’s insurance needs.
  • Assess, assimilate, analyse and present to insurers and underwriters to achieve risk acceptance at the most advantageous rate.
  • Prepare customer reports on both new and existing risks to support the commercial lines manager/supervisor.
  • Take ownership for actioning and updating Diary System as directed and within defined time scale.


Skills & Attributes:

  • Commercial insurance experience ideally in respect of schemes business.
  • Ability to build successful, mutually beneficial business/client relationships.
  • Understanding of broking and underwriting process.
  • Highly organised, with good planning skills.
  • Able to work flexibly to achieve tight deadlines/targets.
  • Completion of / progress towards CII.


Our Culture: People First

We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:


  • An employee-ownership model
  • Aligned external investors
  • The trust and integrity born of friendship
  • Expertise
  • Independence


Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone.


Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.