Current jobs related to IT Incident - Southampton UK, Hampshire - L&G Recruitment
-
2nd Line Support Engineer
2 days ago
Southampton, United Kingdom Spectrum It Recruitment Limited Full timeExcellent opportunity for an experienced 2nd Line Support Engineer to join a great clients team based in Southampton. You'll join an established team and will be expected to provide technical support in the shape of incidents, problems, and requests for external customers. You will need to be comfortable working as an individual and will also need to be...
-
2nd Line Support Engineer
1 day ago
Southampton, United Kingdom Spectrum It Recruitment Limited Full timeExcellent opportunity for an experienced 2nd Line Support Engineer to join a great clients team based in Southampton. You'll join an established team and will be expected to provide technical support in the shape of incidents, problems, and requests for external customers. You will need to be comfortable working as an individual and will also need to be...
-
Technical IT Manager
1 month ago
Southampton, United Kingdom Spectrum IT Recruitment (South) Ltd Full timeAre you an IT Manager looking for a new challenge? Look no further, one of our long-standing clients is looking for a new Technical IT Manager to join their well-established business within the Smart Metering sector.Our client is looking for someone who's experienced at managing a team and not afraid to get their hands dirty. As the Technical IT Manager,...
-
Technical Support Specialist
1 day ago
Southampton, Southampton, United Kingdom Spectrum It Recruitment Limited Full timeJob Title: Technical Support SpecialistAbout the Role:We are seeking an experienced Technical Support Specialist to join our team at Spectrum IT Recruitment Limited. As a Technical Support Specialist, you will be responsible for providing technical support to external customers, resolving incidents, problems, and requests in a timely and efficient manner.Key...
-
Product Engineer
1 month ago
UK, UK, United Kingdom TechNET IT Recruitment Ltd Full timeKey Responsibilities:Take ownership and support colleagues, contributing to the continuous development of your function.Invest in your personal and professional growth while embracing Agile working principles.Collaborate on complex tech projects, delivering high-quality solutions aligned with strategy.Drive innovation through experiments, challenge...
-
Technical Support Specialist
4 hours ago
Southampton, Southampton, United Kingdom Spectrum IT Recruitment (South) Ltd Full timeWe are seeking a skilled 2nd Line Support Engineer to join our team at Spectrum IT Recruitment (South) Ltd.This is a Full time office-based role where you will provide technical support in the shape of incidents, problems, and requests for external customers.To be successful, you will need to be comfortable working as an individual and be happy to be based...
-
2nd Line Support Engineer
21 hours ago
Southampton, United Kingdom Spectrum IT Recruitment (South) Ltd Full timeJob Description Excellent opportunity for an experienced 2nd Line Support Engineer to join a great clients team based in Southampton. You'll join an established team and will be expected to provide technical support in the shape of incidents, problems, and requests for external customers. You will need to be comfortable working as an individual and will...
-
NOC Team Lead
1 month ago
Rochdale, UK, Greater Manchester, United Kingdom VIQU IT Recruitment Full timeNOC Team Lead – 3 Month Contract – Rochdale – Inside IR35VIQU have partnered with a leading internet services provider who are seeking a Network Operations Centre (NOC) Team Lead on a contract basis.The role: The successful NOC Team Lead will manage a team of engineers during a time of transition and change, and the key focus here is on people...
-
Technical Operations Specialist
4 weeks ago
Southampton, Southampton, United Kingdom Technet IT Recruitment Limited Full timeAbout the RoleThe Technology Operations team at Technet IT Recruitment Limited provides first-line technical support for both internal colleagues and external technology partners. Our team handles technical queries related to a primarily Apple Mac environment and supports critical infrastructure, as well as daily needs of internal teams.Key...
-
Technical Operations Specialist
4 weeks ago
Southampton, Southampton, United Kingdom Technet IT Recruitment Limited Full timeAbout the RoleThe Technology Operations team at Technet IT Recruitment Limited provides first-line technical support for both internal colleagues and external technology partners. Our team handles technical queries related to a primarily Apple Mac environment and supports critical infrastructure, as well as daily needs of internal teams.Key...
-
Pole Installation Specialist
4 weeks ago
Southampton, Southampton, United Kingdom Connect IT Utility Services Limited Full timeJob Title: Poling OperativeWe are seeking an experienced HGV Driver with pole installation experience to support our Overhead Lines Teams.Key Responsibilities:Safely operate HGV vehicles to transport poles, tools, and other materials to and from work sites.Operate poling augers to drill holes for pole installations, ensuring precision and safety in all...
-
Pole Installation Specialist
4 weeks ago
Southampton, Southampton, United Kingdom Connect IT Utility Services Limited Full timeJob Title: Poling OperativeWe are seeking an experienced HGV Driver with pole installation experience to support our Overhead Lines Teams.Key Responsibilities:Safely operate HGV vehicles to transport poles, tools, and other materials to and from work sites.Operate poling augers to drill holes for pole installations, ensuring precision and safety in all...
IT Incident
2 months ago
Key Accountabilities :
- Chair bridge calls for Major, P1 and P2 Incidents and ensure service restoration within agreed targets
- As part of a UK-based 24x7 standby model, manage the resolution of Major, P1 and P2 Incidents by coordinating activities of all internal & external Service Providers in line with process requirements and commercial commitments
- Reduce the number of service disrupting Incidents using effective Root Cause Analysis leading to the implementation of agreed workarounds and/or preventative permanent solutions
- Drive Service Provider (internal and external) compliance with Incident and Problem ticket quality, update, and management requirements
- Ensure production of quality process artefacts (Major Incident Reviews, Root Cause Analysis, etc)
- Accountable for peer-to-peer contact for partner/supplier MIM engagement.
Essential Functional / Technical Skills :
- Experienced in chairing Major Incident / RCA calls, coordinating workstreams with global teams/vendors.
- Excellent knowledge/experience of IT Incident and Problem Management.
- Expert in the use of Service Management processes and best practice such as ITIL; qualified to ITIL Foundation level (minimum).
- Supplier management experience gained in an outsource or SIAM partnership.
- Experienced in the use of ServiceNow.
