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Student Conduct

2 months ago

London, UK, United Kingdom TPP Recruitment Full time

Job Title: Student Conduct & Complaints Officer

Location: Central London – flexible remote working

Hours: 35 hours per week

Contract: temporary for 9 months

Pay: £24.09 - £26.92p/h + holiday pay.


Join a leading higher education institution in Central London, due to the restructure of the team a new role has arisen.


You will manage and resolve student complaints (non-academic) and misconduct cases, ensuring compliance with the university policies and ethics. Reporting to the Head of Legal Services, you will conduct timely investigations and provide recommendations.


Your responsibilities as a Student Conduct & Complaints Officer, will include:


  • Manage all aspects of student complaints and misconduct cases, ensuring compliance with university procedures and regulations.
  • Provide guidance and support to colleagues handling complex and sensitive cases.
  • Contribute to the development and implementation of revised processes and procedures to improve efficiency and effectiveness.
  • Maintain accurate records for monitoring, audit purposes, and identify trends for improvement
  • Act as a senior point of contact for students, staff, and external parties involved in casework


To be a successful in the role you will require:


  • Experience working with regulations and procedures related to complaints and disciplinary processes in higher education
  • Have a strong understanding of OIA cases
  • Experience in risk assessment and management
  • Strong understanding of legislation related to data protection, confidentiality, and equality.