Product Manager

3 weeks ago

London, UK, United Kingdom IP Integration Full time

Product Manager - Payments


Hybrid working - London, Manchester or Reading


Do you want the opportunity to join an exciting team of people who are obsessed with providing exceptional customer contact?


We are seeking a high-performing, self-motivated individual who is driven by building exceptional products and services for our clients and taking these to market. Specifically, this role will be responsible for IPI’s range of contact centre payment solutions, IPI Cloud PCI. This is an exciting opportunity for the right individual to come in and own, develop and manage a set of payment solutions used by some of the biggest brands across the world.


What does the role involve?


  • End to end product management and ownership of IPI’s Cloud PCI product suite. Leading the ongoing productization, collateral, commercial model, and roadmap of this innovative solution.
  • Primary interface for liaison with vendor partner(s), Payment Service Providers (PSP’s), The PCI SSC and other entities required to fulfil the role.
  • Support go to market teams to develop and drive direct and channel business to enable the acceleration of market penetration of IPI Cloud PCI.
  • Drive adoption and enablement across multiple departments, stakeholders, and end customers.
  • Provide product knowledge and expertise to sales and pre-sales for customer engagements where IPI Cloud PCI is being promoted. Including presentations and demo’s.
  • Work closely with marketing to manage the creation of product materials required including brochureware, sales support documents, videos, user guides and roadmaps.
  • Work closely with our T&E and marketing teams to ensure internal skills and customer product collateral are kept up to date on the latest product developments.
  • Maintain competitor analysis and engage with clients and industry analysts to ensure IPI Cloud PCI stays relevant through feature development and ongoing commercial modelling.
  • Identify and qualify cross-sell and up-sell opportunities, working with the sales teams to grow revenue from existing customers.


You will have the following skills and attributes:


  • Background or experience from one of the following; Payments industry (MOTO/ECOM), e-Commerce, Contact Centre, SaaS product experience and knowledge of associated technologies. A sound understanding of Cloud services would be advantageous.
  • Experience in end-to-end product management from inception, development, testing, launch to ongoing roadmap and management;
  • Be demanding You are the expert so don’t be afraid to tell us what more you need to succeed.
  • Strategic and creative thinker who loves to challenge the way things are done as part of a relentless pursuit of improvement.
  • A natural collaborator who can engage across the enterprise with internal departments as well as clients
  • Experience in building commercial models, pricing and running product P&L preferred
  • The aptitude to learn and confidently demonstrate products to internal and external customers
  • Excellent interpersonal and relationship skills with the ability to guide change and motivate stakeholders
  • Ability to handle multiple tasks, prioritise workload, and adapt to shifting priorities with a high degree of discipline and initiative
  • Excellent verbal and written communication with an emphasis on empathy and solution-oriented responses
  • Proven ability to be an assertive problem-solver and proactive relationship manager who can respond quickly to customer needs and anticipate issues and resolve these in advance wherever possible
  • Willingness and ability to travel, in the both the UK and internationally, to support colleagues, visit customers, partners and attend events


What is it like to work for IPI?


IP Integration is dedicated to creating intelligent contact centre and IT solutions and supporting services which are unrivalled in the industry. Our breadth of knowledge and experience spans products and services from the world’s leading information and communication technology vendors; enabling us to deliver award winning, value-add solutions.


We are an agile, highly accredited organisation with over 20 years heritage in delivering contact centre solutions to businesses across the UK. We invest heavily in customer experience, our people and our culture – putting people at the heart of everything we do.


IPI is a Disability Confidence Employer. The Disability Confidence scheme is a government scheme designed to encourage the recruitment and retention of disabled people and those with health conditions. We have made a commitment to have inclusive and accessible recruitment, to offer an interview to disabled people when they meet the role requirements and provide reasonable adjustments where required. If you have any physical or mental impairment that could be classed as a disability under the Equality Act 2010 and would like to be guaranteed for an interview under the Disability Confidence Scheme, please indicate on your application/CV.

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