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Head of Customer Experience

3 months ago

London, UK, United Kingdom Consult Full time

A leading provider of innovative solutions and exceptional service in the Medical Device industry is looking for a passionate and experienced leader to build and lead their next-generation services team. You will play a pivotal role in shaping customer experience strategy, driving excellence in service delivery and championing the needs of their clients.


Responsibilities:

  • Develop and execute a comprehensive customer experience strategy aligned with the company's vision.
  • Provide strategic direction and vision for the Services Department.
  • Lead and manage a team of service professionals.
  • Collaborate with leadership to develop and implement policies and procedures.
  • Drive adoption, retention, and growth among clients.
  • Champion the voice of the customer within the organisation.
  • Oversee data governance initiatives to ensure data security and compliance.
  • Collaborate with cross-functional teams to improve service delivery.
  • Drive digital transformation initiatives across the customer services function.


About you:

  • Bachelor's degree in a relevant field (e.g., Business Administration, Technology).
  • Proven experience in B2B customer service management and team leadership.
  • Deep understanding of B2B customer needs and market trends.
  • Experience implementing digital transformation initiatives.
  • Strong leadership and communication skills.
  • Strategic thinking and problem-solving abilities.
  • Customer-centric mindset with a focus on exceptional service.


If you're interested in the above role, then please click apply.


Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.