Senior Customer Data Platform Consultant

3 days ago

London, UK, United Kingdom Reply Full time
Senior Customer Data Platform Consultant

About Comwrap Reply:
Comwrap Reply specializes in launching cloud-native digital experience and e-commerce platforms based on Adobe Experience Cloud as well as Ibexa DXP. Comwrap Reply differentiates itself from Internet agencies and IT consultancies through a "cloud-native strategy." Standards-based integration in the cloud leads to short project lead times and lower overall project costs. Comwrap Reply's services include consulting, experience design, and system integration.

Role Overview:
As a Senior Customer Data Platform Consultant, you should display deep business, industry, and product knowledge to facilitate a successful Customer Data Platform (CDP) programme for clients. This role will combine strategic and technical responsibilities. You will manage stakeholders and business relationships to deliver CDP use cases. You should utilise your appropriate technical skills to guide and engage with stakeholders throughout the end-to-end CDP lifecycle. You will be responsible for developing and implementing business strategies and use cases, in addition to providing architectural guidance on CDPs. You will develop and maintain positive client relationships to progress their CDP journey, ensuring the client realises value from their investment.

Responsibilities:
  • Provide strategic guidance for CDPs to help customers achieve their business objectives.
  • Develop a long-term CDP roadmap that delivers value for clients in both the short and long term.
  • Identify and guide the implementation of emerging use cases that add value to the client.
  • Implement end-to-end CDP governance processes to ensure successful use case delivery.
  • Lead KPI discussions and set strategic goals for clients.
  • Analyze data from CDP campaigns and offer data-driven recommendations for next-best-action.
  • Prepare insightful, creative, and engaging presentations to translate campaign outcomes into actionable recommendations.
  • Manage discovery conversations to identify client needs, collaborate with teams, and represent the Comwrap Reply brand in client relationships.
About the candidate:
  • Completed studies in computer science, statistics, or a related field.
  • At least 5 years of experience working with Customer Data Platforms (CDPs), including hands-on experience with Salesforce Data Cloud or Adobe Experience Platform (Real-Time CDP).
  • Minimum 2 years of experience in a Senior CDP Consultant role, with a history of delivering large-scale CDP projects and programs.
  • Expertise in designing and implementing CDP architecture and robust governance processes.
  • Skilled in identifying and mitigating data-related risks, such as GDPR and data privacy concerns.
  • Strong relationship-building abilities, with experience guiding project teams and managing senior stakeholder expectations.
  • Excellent analytical, problem-solving, and communication skills, with the ability to translate complex requirements into actionable guidance.
  • Experience with agile project methodologies and familiarity with other Salesforce and Adobe products, such as Marketing Cloud and Journey Optimizer.
Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.

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