Senior Business Analyst

About us

Vida Bank provides competitive savings products through Vida Savings and specialist mortgage solutions through Vida Homeloans.

Our mortgage business supports Buy to Let (BTL) and residential borrowers (ROO) who find themselves underserved elsewhere. Our mortgage customers range from Buy to Let investors, to the self-employed and customers with multiple jobs.

Our savings proposition is delivered online via our website, and is focussed on providing savers with fair, transparent and competitive rates. Our typical customers are active savers, who tend to look beyond their current account provider for savings accounts.

Our business model and strategy are underpinned by our core purpose to ‘Help More People Find a Place to call Home’.

We are here to help the under-served, especially those with more nuanced personal circumstances or borrowing needs who are not able to access a mortgage from a mainstream mortgage lender.

Working exclusively with intermediary partners, we combine cutting-edge technology with skilled and caring underwriting expertise to solve complex customer problems.

As a fully regulated UK based bank with ambitious growth aspirations, we recognise the importance of having a clearly articulated culture strategy and the need to actively manage how it embeds in the business together with the behaviours which exemplify it.

As a recognised Best Companies Top 100 mid-sized company to work for in the UK and a finalist at the Financial Reporter Women’s Recognition Awards, we take pride in our diverse workforce, championing both ethic and gender diversity through our EDI commitments.

Having met the target set by being a member of the HM Treasury Women in Finance Charter we have 50% of senior management roles filled by women.

With offices in London, Newcastle and Skipton, we bring our teams together regularly to collaborate and empower our colleagues to have more choice around when and where they work on the days they are not in the office, with colleagues working remotely in various locations across the UK.

Our Culture

We are proud to have built a culture founded on an ethos of caring, and that sits at the heart of our Vida Values, driving the way we run our business, support our customers and other stakeholders on a daily basis.

We genuinely care about delivering the right outcomes for all our stakeholders who we consider through the cultural framework as our customers, colleagues, company and communities that we operate in.

By Joining Vida you will have a sense of belonging in what is a diverse and collaborative environment, where you will be empowered to take responsibility for driving delivery.

We embrace a diversity of backgrounds and experiences in our people, in the deeply held belief that better outcomes are achieved for customers when our colleagues are better placed to empathise with and understand their unique circumstances. From application to interview, we place inclusion at the heart of all we do.

Role Overview:

Reporting into our Head of Business Analysis, the Senior Business Analyst’s main role will be to understand, analyse and document the user journeys and business requirements across the portfolio of change at Vida.

The Senior Business Analyst will be exposed to projects that cover the end to end of the mortgage journey and into new areas and projects as the business grows.

The Senior Business Analyst will work closely with stakeholders from across the business, as well as support junior members of the team with developing knowledge, technical skills and best practices.

The role holder will need to be a self-starter with excellent communication skills, have a keen attention to detail, good time management and flexibility to support on a vast array of activities and initiatives. In addition, the role holder will utilise modern technology and data to optimise user experiences – while working innovatively and collaboratively across both the Change team and wider business.

Key Responsibilities:

• Work with stakeholders from across the business to capture and clearly define business requirements in the form of user stories, detailed requirements, wireframes, process maps etc.
• Define, design, and assess As-Is and To-Be processes.
• Analyse and identify ways to streamline and improve the customer journey and internal processes.
• Facilitate design reviews and walk-throughs to communicate and validate proposed solutions.
• Document changes to operational processes in the forms of Standard Operating Procedures and user guides.
• Create engaging communications ensuring the business is informed and involved in the project throughout.
• Write, plan and deliver training to the business for newly implemented solutions.
• Document and manage updates to key business documents.
• Proactively identify, raise, and own risks and issues through to resolution.
• Build strong relationships with all stakeholders and gain system knowledge to become a Change SME.
• Support in the design, planning and coordination of testing as required.
• Maintain and develop best practice relating to processes, tools and ways of working to improve and enhance efficiencies to successfully manage change
• Supporting in training and developing junior members of the team on technical aspects of the business analysis role.

Requirements:

• Outstanding verbal and written communication skills with confidence to present clearly and concisely to stakeholders at all levels.
• Able to express complex ideas to diverse and sometimes non-technical audiences at all levels of an organisation.
• Adaptable to different Project Management methodologies (Agile, Waterfall,)
• Ability to meet deadlines while still maintaining a high-quality level of work
• One team mindset and a positive can-do attitude.
• Strong conflict management and negotiating skills.
• Good working knowledge of Microsoft 365 (Powerpoint, Excel, Visio)
• Background in financial services ideally a strong understanding of the mortgage lending industry.
• Minimum of 3+ years Business Analysis experience with formal qualifications desirable i.e. Bachelors Degree / BCS Diploma in Business Analysis.

Our Values

Our values are well established and recognised throughout our organisation. They provide a frame of reference for the behaviours expected from our colleagues every day.

We find ways to break old conventions, especially those which cause exclusion or customer harm. We look for these qualities when hiring new talent into the organisation, and they underpin our approach to personal development and performance management for all our people. At the heart of this is the fact we care about our Customers, Our Colleagues and our Communities. We are:

Visionary- We innovate and break old habits, thinking big and pushing boundaries together as one team

Inclusive - We value each other’s differences and work to see people for who they really are

Dynamic - We are flexible and fast, cutting through complexity and never accepting second best

Authentic - We are honest and genuine, what you see is what you get

Benefits

We offer a comprehensive benefits package to support our employees’ professional and personal needs. Further details can be provided upon application.