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IT Support Engineer

4 months ago

Cowdenbeath, Fife, United Kingdom Hemmersbach UK Ltd Full time

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

IT Support Engineer

Location: Cowdenbeath, Scotland

As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user’s face - a job well done.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided.

What we look for:

  • Previous experience resolving deskside problems sitting with the user

  • Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)

  • Confidence in addressing break/fix issues

  • Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential

  • Due to the varied nature of the role, it may be subject to enhanced referencing or vetting

What we offer:

  • A highly regarded team member within an exponentially growing international company

  • Variety: exciting projects and challenges daily and with autonomy

  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team

  • Openness: Direct and informal communication even at management level

  • Career Opportunities: Great possibilities for professional, personal and language training

  • Initial Help: buddy programme to help you get started, a welcome pack included

  • A support package that includes: pension, medical cash plan, as well as additional co-funded benefits

Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.