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Account Executive

4 months ago

Shoreditch UK, East London, United Kingdom TED Experience Full time

This Role

Operations, technology, and staffing functions are at the core of the agency proposition. This role oversees the technology used at the heart of our business and for one of our most important clients, working on an always-on partnership account that deploys a trained workforce to demonstrate and sell a product in various retail channels leveraging TED Tech for data-informed business decisions. This role is challenging, target driven and is operationally complex.


Broad Objectives

1 To ensure that campaign execution output of the agency [technology, reporting + data compliance] is executed as planned and that client expectations are exceeded

2 To ensure that TED Tech is maintained for positive user experience and ensuring the technology is continuously tested and updated reducing any system issues or dissatisfaction from clients


Specific Responsibilities

Technology

- Become a subject matter expert on TED Tech, learning how to leverage the technology and required inputs from field team

- Create surveys on tool for data capture, accurately capturing client reporting needs


Ops and Logistics:

- Oversee and manage team to liaise with warehouse contact to action delivery needs/requests to field teams, monitor stock levels, and order new kit/stock from client or external suppliers as required

- Oversee and manage team to ensure accuracy of stock tracking asset system and related documents – investigate discrepancies and issue fines for missing items as necessary


Staff Database Management & Finance Support

- Ensure staff booking portal is maintained and accurate to staff attendance and change of circumstance

- Monitor team notes and actions – ensure compliance and retrain as needed

- Manage any agreed fines/bonuses for field staff directed by Account Managers


Reporting System Management and Development

- Learn and master the in-house technology system

- Be a primary administrator for TEDs in house reporting platform – manage team access, train internal team usage, escalate issues to platform developer contacts as needed

- Lead development of campaign reporting and processes in line with internal and client aims

- Communicate updates and changes to platform developers – work towards improving platform capability and automation of both campaign and agency needs/processes


Inter-Departmental Support

- Provide support to colleagues – motivate and re-delegate duties as needed

- Assist in field team management – communicate by phone, email, or message to receive and resolve live issues

- Foster positive relations with field managers – managing any troubleshooting needs for technology or data capture

Compliance

- Ensure full compliance of technology, overseeing completion of mandatory forms in field

- Liaising with field team for inputs and data capture


Candidate Requirement & Skillsets

You will have 2 years minimum working within a brand experience, tech or staffing agency and/or field marketing agency in an operationally or tech-focused role. A detailed understanding of the staffing, experiential and/or field marketing sector is key. Preferable that you will be working now or will have held previous role(s) in a leading experiential or field marketing agency. You will have a passion for the industry and be able to clearly demonstrate your ability to understand our technology to able to become a subject matter expert in TED Tech.

You will be a ‘people person’ and a ‘detail-orientated’ individual. A brilliant and clear communicator, you’ll thrive on naturally forging relationships with team members and clients and have a confident and energetic presence. A love of technology and how to use the agency’s own technology to drive efficiency and solve complex management issues is key.

Specific Experience

1. Highly presentable and ability to personally convey our brand attributes – professional, knowledgeable, confident, honest, and trustworthy

2. A decent level of social capabilities played out in client relationship-building

3. Aptitude for system processes, development, and compliance management for TED Tech

4. Intermediate to advanced use of Microsoft Excel, and strong initiative for self-learning as reporting requirements develop over time

5. Fluency in Microsoft PowerPoint for building training materials for TED Tech, for internal employees and wider external teams

6. High level of written English and eye for detail in producing both internal and external copy

7. Excellent attention to detail and meticulous personal admin

8. Highly motivated and disciplined individual able to work on their own initiative and ‘make things happen’ through a determined resolute approach

9. Ability to assist with, or take ownership of, technology updates and automation