Technical Services Engineer
2 weeks ago
We currently have an exciting opportunity for a customer-oriented Engineer to work and develop their skill set in a fast-paced global work environment. This role will be primarily based in my clients Poole office, with travel to other sites in England as required.
The successful candidate will be trained in and exposed to a wide range of technologies, and will be responsible for providing comprehensive voice, email and ticket support to the Business’, offering end user support, whilst delivering a high level of customer service.
Responsibilities:
- Responding to incoming calls or tickets as the local point of contact for clients with IT or product related problems.
- Using appropriate questioning techniques to determine the root cause of reported issues.
- Diagnosing, documenting and/or resolving issues by providing the appropriate resolution or following the escalation procedure.
- Translating customer information into valuable and usable knowledge documentation
- Offering the customer an effortless, best in class experience.
- Recognising potential major outages and taking ownership of reporting these in a timely.
Key Skills and Experience:
- Some experience in a Desktop / IT Support role previously would be ideal.
Previous exposure in one or more of the following:
- Office 365
- Desktop Applications (Outlook/Teams/Excel/Word etc)
- Exchange, SharePoint, Teams & Yammer Administration
- Azure & OnPrem Active Directory
- Software Licence Administration
- IT Asset Management Administration
- Win 10/11 Desktop Support
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