Client Service Analyst
1 week ago
Client Service Analyst - French or German Speaking
Competitive Salary
Permanent
Edinburgh
Meraki Talent’s client is currently looking to hire a French or German speaking customer service professional into their investment operations/client facing business area based in Edinburgh. Our client is a Global player in the financial services space which services a wide range of clients on a UK and International basis. They are looking for individuals to join the team who are looking to work within Financial Services and speak French.
Responsibilities:
- Identify opportunities globally and effectively managing the firm’s deliverables against client promises.
- Resolve and client service issues and challenges, acting as an escalation point for clients.
- Identify opportunities to streamline processes and to increase revenue.
- Cross sell other products and solutions to clients.
- Maintain good knowledge of products and tools, encouraging clients towards self-service e-tools.
- Maintain regular dialogue with Relationship Managers, Product and Sales team to ensure current and changing clients’ needs are met.
Experience Required:
- No previous financial services experience is required to be considered for the role.
- French or German language skills.
- Excellent communication skills.
- Customer/client service experience is desirable.
- A collaborative mindset, capable of working effectively within a team environment.
- Excellent organisational skills with the ability to prioritise tasks and meet deadlines.
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