Client Service Analyst

1 week ago


Edinburgh Scotland, Scotland, United Kingdom Meraki Talent Ltd Full time

Client Service Analyst - French or German Speaking

Competitive Salary

Permanent

Edinburgh


Meraki Talent’s client is currently looking to hire a French or German speaking customer service professional into their investment operations/client facing business area based in Edinburgh. Our client is a Global player in the financial services space which services a wide range of clients on a UK and International basis. They are looking for individuals to join the team who are looking to work within Financial Services and speak French.


Responsibilities:


  • Identify opportunities globally and effectively managing the firm’s deliverables against client promises.
  • Resolve and client service issues and challenges, acting as an escalation point for clients.
  • Identify opportunities to streamline processes and to increase revenue.
  • Cross sell other products and solutions to clients.
  • Maintain good knowledge of products and tools, encouraging clients towards self-service e-tools.
  • Maintain regular dialogue with Relationship Managers, Product and Sales team to ensure current and changing clients’ needs are met.


Experience Required:


  • No previous financial services experience is required to be considered for the role.
  • French or German language skills.
  • Excellent communication skills.
  • Customer/client service experience is desirable.
  • A collaborative mindset, capable of working effectively within a team environment.
  • Excellent organisational skills with the ability to prioritise tasks and meet deadlines.


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