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Soho Support

3 months ago

London UK, UK, United Kingdom myGwork Full time

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

The Role...

We are looking for an experienced full time Coordinator to join our Soho Support Team.
This position would suit someone with experience in room reservations, who is adaptable
and thrives in a fast-paced working environment.

Main Duties…

  • To effectively handle all incoming calls and email enquiries for room reservations
    for Soho House properties in North America, converting enquiries to bookings and
    in line with mystery shop guidelines.
  • Accurate data entry, ensuring that all guest records are correctly inputted at all
    times, without exception.
  • To be commercially aware and able to offer recommendations on services.
    Keeping up to date with all promotions and special offers across the business.
  • To ensure that Soho House reputation is second to none within the industry in
    terms of customer experience by continually exceeding guest expectation and
    providing service excellence.
  • To undergo any training needed to achieve the above responsibilities
  • To work to agreed KPIs and adhere to company policies and procedures, whilst
    delivery service excellence in line with the Soho House ethos.

What We Are Looking For…

  • Previous experience in a Reservations Agent role or similar - telephone based
    customer service experience essential.
  • Previous experience with Opera essential
  • Excellent attention to detail and administration skills
  • Previous experience of working with high profile/VIP guests
  • Experience of working in a 5 star/luxury hotel
  • Problem solving skills and previous experience of managing complaints efficiently
  • Excellent reading, writing, and oral proficiency in the English language
  • Excellent time management skills with the ability to prioritize tasks and meet
    deadlines
  • Sufficient knowledge of Microsoft Office

Benefits...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
• Soho Friends Membership (Every House Membership awarded after 1 years’ service)
• Free lunch at Store X Café in 180 Strand Mondays & Fridays
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Birthday Day Off
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.