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Retail Manager

2 months ago

UK, UK, United Kingdom LaplandUK Full time

Job Description for Retail Manager


Company Overview


We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year.



LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory making experiences.



This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels.



Role Overview



Join the vibrant LaplandUK team as a Retail Manager and be at the heart of delivering a magical

Christmas experience for all.



The Retail Manager is a very important role at LaplandUK. It is a great opportunity for an enthusiastic and dedicated individual to join a friendly team in a fast-paced and collaborative environment. Based on our Ascot event site. The Retail Manager will be responsible for managing the day-to-day retail operation of the experience, ensuring that the retail stores are fully staffed and stocked and that the teams are fully briefed and trained in their roles.



Key Responsibilities:


  • Event Planning - Be fully aware of current retail strategies including product, visual merchandising and sales forecasts prior to site launch.
  • Event Operations - Ensure all retail departments' set-up or closing duties at the beginning/end of daily operations are complete, and that cleaning, stock levels and visual merchandising standards have been adhered to.-
  • Guest Experience - Ensure guest expectations are consistently met and exceeded through warm and welcoming service delivery. following the LaplandUK operating procedures and sequence of service.
  • HR - Train team members to ensure service and quality standards are consistently met. Maintain and improve the morale of Retail Elves during the event.
  • Loss Prevention - Ensure any stock movements are properly recorded and stock wastage is minimised and properly accounted for alongside the Warehouse Manager..



Knowledge, Skills & Experience

  • Previous experience in a retail supervisory role.
  • Lead by example as a strong operational, hands on, role model.
  • Bright and articulate, with the ability to influence and engage other members of the team.
  • Excellent verbal communication skills.



Life at LaplandUK:



At LaplandUK, we believe in the magic of collaboration, a steadfast commitment to excellence, and a team that's always willing to roll up their sleeves and get involved. Working with us means being part of a dynamic environment where collaboration brings out the best in everyone, diverse talents converge, and innovation thrives. Our commitment to excellence ensures that every team member is dedicated to achieving the highest standards, contributing to a workplace culture that values continuous improvement and outstanding results.



We're not just looking for employees; we want people who are excited to get involved, embrace challenges, and bring a hands-on approach to their work, creating a workplace full of positivity and collective success. Overall, working at LaplandUK offers a chance to be part of something truly special, where the wonder of childhood is celebrated by a team dedicated to making memories for over 40,000 families each year.



Passion for the Mission.

It is more than a job to us. We understand the importance of what we do and its legacy. Be guest obsessed.



Driven by our Ambition.

We are determined to make it happen, whatever it takes. Anything is possible and we’ll never give up.



Responsible for Everything.

We own what we do, and we get the job done. We take the work seriously, but never ourselves. We support and challenge positively to find our truths.



We only win Together.

Individually we are strong, but together we can change the world.



Salary

The hourly rate for this role is £15.



Benefits:



  • Holiday pay
  • Free hot meal per day
  • Free coffee, tea and soft drinks
  • 20% discount in LaplandUK retail shops on selected dates
  • Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.



LaplandUK reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant.



LaplandUK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.