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Technical Support Analyst
2 months ago
Technical Support Analyst Application Python Scripting SQL IT Support
Technical Support Analyst
My fantastic client within the AI industry is currently looking for a solid Technical Support Analyst to come on board on a permanent basis. The is an onsite role based in Luton.
The role will be to understand, build and document the application/system requirements, while providing first-class technical support to all internal users. The candidate will work with external and internal development teams to ensure the correct software/hardware solution is delivered to the end user as per the technical requirements and provide training documentation/training to internal departments.
Key Accountabilities
- Become the centre of technical knowledge.
- Create and/or revise existing documentation on a regular basis to ensure relevance. All documentation must be recorded on the CRM system.
- Test and validate new products, features, and firmware while ensuring comprehensive documentation is shared with relevant departments internal and external. All aspects of the product must be checked to ensure field release suitability.
- Work with Customer Support & Engineering teams to identify, diagnose and resolve service issues, ensuring that our wider teams always have the tools to excel in their roles.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Develop support tools to improve the effectiveness of the support team and continuously monitor the performance to ensure that service level agreements (SLAs) are met or exceeded.
- Create training courses and customised education materials.
Experience, Knowledge & Qualifications Required
- Basic knowledge of networking (ISO-OSI, API) consists of an advantage.
- Basic knowledge of communication protocols (serial, CAN-bus, etc).
- Experience using hand tools and measurement tools (multimeter).
- Excellent communication skills. Confident in presenting to people of all audiences across business functions.
- Experience using MS Office software and web-based remote support tools.
- Experience working within a Technical or Information Technology environment.
This is an onsite permanent role paying £28-34k per annum.
If you are a Technical Support Analyst with solid experience of Application Support covering Python, Scripting, and SQL then please forward your CV asap as interviews are being arranged immediately.
