Field Manager

2 weeks ago


Huddersfield UK, West Yorkshire, United Kingdom Cento Full time

Job Description – Field Team Leader

Location: North West

Working Hours: Monday - Friday 8.00am - 4.30pm


As the Field Team Leader, you will oversee service engineers' productivity and profitability, ensure compliance with quality standards and industry accreditations, optimize operational efficiency, manage client relationships, and identify sales opportunities.

Key Responsibilities:

  • Collaborate with the line manager to establish business objectives and review key performance indicators (KPIs).
  • Deliver exceptional service, balancing customer satisfaction, compliance, and profitability.
  • Lead and manage the engineering team, driving daily productivity, providing technical support, and overseeing training, mentoring, and capability assessments.
  • Work with labour controllers to ensure optimal scheduling and efficient control of engineers.
  • Coach engineers to identify Request for Quotations (RFQs) and cross-selling opportunities that ensure customer compliance.
  • Conduct site audits, surveys, and other visits to maintain high service quality.
  • Manage compliance tools in coordination with the Compliance and Performance Manager.
  • Regularly review and respond to daily, weekly, and monthly KPIs to meet performance targets.
  • Promote the company's values and contribute to business forecasting and reporting for your area.
  • Handle local HR issues, including recruitment, staff retention, and disciplinary matters.
  • Escalate any urgent or serious issues to the line manager or Service Director as needed.
  • Collaborate with other departments, such as Fleet, HR, and Project Management, to achieve business goals.

Required Skills & Competencies:

  • In-depth knowledge of Fire and Security systems.
  • Understanding of emergency lighting systems.
  • Strong commercial and financial awareness.
  • Knowledge of business goals and industry requirements.
  • Familiarity with ISO9001, ISO14001, and ISO18001 standards.
  • Effective people management and leadership skills.
  • Strong technical, organizational, and problem-solving skills.


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