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IT Change Analyst

2 months ago

Helensburgh Scotland, Argyll & Bute, United Kingdom Mane Contract Services Full time

Title: IT Change Analyst

Location: Helensburgh

Salary: Up to £65k


Join our dynamic team as an IT Change Analyst, based in Faslane, Helensburgh. Enjoy the flexibility of our innovative 4xFlex working pattern, featuring a condensed 4-day workweek (Monday to Thursday) and the option for hybrid working, typically spending 2 days onsite.


Key Responsibilities:

  • Optimise Change Control Processes: Streamline and enhance our Change Control procedures for maximum efficiency.
  • Collaborate on ITIL4 Practices: Work with customers to improve processes in alignment with ITIL4 standards.
  • Client Reporting and Presentations: Deliver concise progress reports and compelling presentations to clients.
  • SIEM Subject Matter Expertise: Act as a subject matter expert in Security Information and Event Management (SIEM), providing recommendations for product enhancements.
  • Incident Analysis and Escalation: Conduct thorough analysis of SIEM outputs, promptly identifying and escalating any incidents or breaches.
  • Secure by Design Assurance: Provide assurance support to team members on Secure by Design principles.
  • Technical Risk Communication: Translate technical risks into understandable formats for non-technical stakeholders.
  • Mentorship: Mentor junior team members to foster growth and development.
  • Effective Communication: Engage effectively with clients and managers across all levels.


The successful candidate must achieve the appropriate level (SC) of security clearance.


Required Skills, Qualifications, and Experience:

  • Proven track record as an IT Change Analyst, Cyber Security Analyst, or in a related role.
  • Proficiency in implementing ITIL processes.
  • Strong expertise in SIEM operations.
  • Competence in Risk Management and NIST Cyber Security Controls.
  • Exceptional stakeholder management skills with client-facing experience.
  • Ability to thrive in a fast-paced environment, adapting to evolving priorities.
  • Highly organised with a pragmatic approach, consistently meeting deadlines.
  • Excellent interpersonal and communication skills, both written and verbal.


Desirable Skills:

  • Certified Information Systems Security Professional (CISSP).
  • Experience in Government/Ministry of Defence settings is advantageous.


Join us and be a part of a team that values innovation, professional growth, and the ability to make a real impact. Apply today