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Residential Sales Administrator

4 months ago

Cambridge UK, Cambridgeshire, United Kingdom Bidwells Full time

Are you an experienced property or administration professional interested in property sales? If so, our Residential Sales team are looking for a Sales and Client Care Coordinator to join them


Bidwells' Residential team provides an unrivalled service for selling and letting a wide range of property, from new homes and period cottages to town and country houses. Each property is handled by a partner or senior agent with expertise, knowledge and experience of the local market.


The Residential Sales team have a reputation for providing a first-class service to its clients, vendors and purchasers alike. The team provides specialist expertise on everything from the valuation of a property, through to the moving in day.


Our Sales and Client Care coordinators are the first port of call for vendors who're embarking on their house-buying journey. You will assist the residential sales negotiators with everything from arranging viewings, surveyor visits, liaising with vendors and much more You must have strong administration skills and must thrive in a busy environment Taking pride in delivering a memorable and exceptional service is essential.


Hours are 9-5:30 Monday to Friday with an additional 1 in every 4 Saturdays, 9-1 (additional pay given)


What you’ll be doing:

  • You’ll be the first point of contact for daily phone and email sales enquiries for the Residential Sales department
  • In charge of the departments shared inbox
  • Arranging preview visits, viewings and surveyor visits, liaising with vendors and applicants as necessary
  • Registering new applicants on the Reapit database and matching their search requirements to the available properties
  • Regular maintenance and cleansing of the Reapit applicant database and regular dialog with clients
  • Maintaining, updating and auditing the key list and alarm sheets for active properties. Liaising with vendors for keys
  • Using OneNote to create a property information page for each new listing
  • Supporting the viewing guide team with day to day enquiries and updating the viewing diary
  • Add viewing guide feedback from sales viewings to Reapit
  • Completions – Key prep / updating records / arranging champagne / key release forms
  • Ordering / arranging collections of for sale boards
  • Maintain and update the brochure drawers and back room filing system
  • Add new brochures to the comparables filing system
  • Shared responsibility of creating and posting department social media posts
  • Creation of and sending of Dotmailers bulletins for the departments new instructions, ensuring these have been checked by the sales team for accuracy
  • Occasional Admin support for the wider team including transcribing, dictations for pitch letters & raising invoices via our Finances team


About you:

  • Strong time management
  • A Team player
  • Strong attention to detail
  • Ability to work in a fast- paced team environment
  • Strong communication and client interaction skills (communicating via telephone often and via email)
  • Experience using OneNote, Teams, Outlook & Word


What's in it for you?

Competitive Salary: We recognise and reward talent with generous salary and group bonus scheme

Comprehensive Benefits: Including up to 8% matched pension, private medical, medicash plan, your birthday off work and lifestyle discounts and perks

Professional Development: Continuous learning, study support and promotion opportunities

Innovative Culture: Be part of a forward-thinking team at the forefront of industry trends

Family Friendly: We offer enhanced family leave policies to support individuals close to you

Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one.

Agencies: Bidwells does not accept unsolicited resumes and will not be responsible for related fees.