Information Technology Support Technician

1 month ago

Bristol UK, South West England, United Kingdom Neighbourly Full time

Job title: IT Support Technician

Contract hours: 37.5 hours/ week, Mon-Fri between the hours of 8 am and 6 pm

Location: Bristol

Line Manager: Operations and Optimisation Lead


Job Description


Neighbourly is a multi-award-winning community investment platform that helps companies make a positive measurable impact in their communities.


We are uniquely positioned to grow sustainable community investment working as a two-sided marketplace that connects corporate partners with thousands of vetted local good causes, facilitating the donation of surplus products (e.g. food), employee volunteering programmes and provision of financial support (e.g. grants), all in one place.


Our technology helps drive operational efficiency, promote employee engagement and foster wellbeing by providing data and insights that help businesses achieve their CSR and ESG (environmental, social, governance) objectives.


Because the platform is public it enables a business to surface community stories and create a discoverable legacy of giving, helping to enhance brand reputation and build positive community relations.

We’re looking for an outstanding IT Support Technician who combines technical knowledge and experience specifically in the Cloud and Google Workspace. We are also looking for an individual with a demonstrable ability to prioritise and get things done quickly and effectively. This role is to support the technology for our users. The role is full-time and will require the successful candidate to be a self-starter and motivated to help us deliver an effective IT support service.

Responsibilities


As a member of the IT Support and Operations team, you will play a key role in the delivery of technical support for the business and the user, whilst delivering user satisfaction and personalised service.


This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. The work will include:


  • Responding to incidents and service requests that have been logged by our users, providing the optimum user experience by meeting or exceeding contractual SLAs and KPIs and proactively identifying process improvement opportunities within the department.
  • Responsible for creating, maintaining and troubleshooting software packages for new software deployments, software removals and software updates.
  • Maintaining our IT network, ensuring connectivity for users and pinpointing any bottlenecks.
  • Work on Internal IT Projects as a technical support, to implement, upgrade or improve the endpoint management infrastructure and related services.
  • Resolve escalations internally and to vendors where necessary, and provide technical documentation to the Operations and Optimisation Lead.


Required:

  • Practical knowledge of Google Workspace, Windows 10/11, Microsoft 365 Administration and Azure Administration including Microsoft Azure SSO Management.
  • MacOS and iOS support within a business environment
  • Minimum 1-2 Years experience in a Technician role, or similar.
  • Experience supporting MDM solutions such as Microsoft Endpoint Manager
  • Networking fundamentals/experience troubleshooting network issues
  • Strong GDPR knowledge
  • ​​Excellent written and verbal communication


Desired:

  • Experience in software support including Hubspot (CRM), Matomo, Azure DevOps, Bitwarden, Exclaimer
  • Software licensing experience (i.e. Microsoft 365, Google, Software)
  • Knowledge of ISO 27001
  • Experience with VPN clients


Key qualities for this role:

  • Ability to hit the ground running in a fast-paced and dynamic, scaling tech business.
  • An eagerness to learn new skills and immediately put them to use.
  • Demonstrable curiosity and passion for emerging technologies.
  • A proactive approach to problem-solving and prioritising own time.
  • Confidence in working with people at all levels and bringing them onside.


We are looking for someone to join our team as soon as possible, in return we offer a competitive salary plus the following benefits:

  • Salary £27,000 to £30,000 per annum depending on experience
  • Hybrid working (1-2 days a week in the office)
  • 5 paid volunteering days per year
  • Your Birthday as an extra paid holiday
  • Cycle Scheme
  • Enhanced maternity, adoption and paternity pay
  • Eye care scheme
  • Salary Sacrifice Pension Scheme from day 1
  • Bippit Financial’s well-being platform
  • 25 days annual leave, plus bank holidays
  • Plant a tree for every new person who begins working with Neighbourly, we commit to planting a tree upon them joining
  • Recommend a friend - £500 upon successful completion of their probationary period
  • Wellbeing, health and discount app


If you wish to apply for this role, please send a cover letter and your current CV to Val Litja, Operations and Optimisation Lead by Friday 24th of May 2024. No agencies, please.

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