Head of Digital Experience
1 week ago
About the role
About the role
Overseeing Warner Hotels' digital experience to ensure that it engages prospects, delights guests and delivers commercial targets. You will be responsible for the design, content and optimisation of our websites, working with the digital product team in Technology on delivery of new features and continual improvements.
What will you be doing?
- Ensuring that the website delivers on commercial goals by driving high conversion and order values.
- Delivering user testing, a/b and multivariate testing, heatmapping, and user journey analytics to understand and deliver against user needs.
- Collaborating with stakeholders across the organisation to get input and ideas and share plans and progress.
- Ensuring that we deliver a clear presentation of our product and proposition online.
- Overseeing:
What we are looking for?
- In-depth knowledge of best-practice digital experience execution, including UX/design, journey mapping and usability research
- Working with a digital product and development team on agile delivery of continuous improvements
- Delivery of conversion rate optimisation programmes
- SEO principles
- Content marketing and management
- Solid working knowledge of Google Analytics 4
- Excellent attention to detail, with the ability to proofread and deliver flawless copy
- An eye for usable and engaging design
- Extensive experience of managing digital experiences for medium to large businesses
- Strong communicator who can share complex data effectively with a range of stakeholders
- This role is the lead for digital experience so needs to be confident while representing it in key meetings and conversations
What we offer?
- Competitive salary
- Bonus scheme
- 25 days holiday
- Great deals on Warner breaks for you, your friends and family
- Discounted food and drinks at our on-site restaurant
- Pension Scheme
- Other discounts on variety of shopping experiences, high street brands and access to a VIP box at the O2.
Location
1 Park Lane, Hemel Hempstead, Herts, Herts, HP2 4YL, United Kingdom
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