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Global Distribution Manager, Field Services

2 months ago

West London, London, United Kingdom Millennium Hotels and Resorts Full time

Global Distribution Manager, Field Services


Our Global Distribution department is growing, and we are looking for Field Services Manager. Our Field Service Manager will focus on implementation, maintenance & optimization of operation processes with all systems and functions integrated with the MHRs Central Reservation System.

At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.


Key Responsibilities:

  • Process Optimization: Analyse and refine distribution system processes to enhance efficiency, accuracy and ensure revenue opportunities are fully optimized.
  • Data Accuracy: Ensure accurate data collection, reporting, and analysis to support decision-making and maintain high standards of operational performance.
  • Project Implementation: To roll out new initiatives across hotels globally. Establish project timelines, drive activities among various time zones and stakeholders.
  • Vendor Management: Manage relationships with technology and call centre vendors, including regular performance review, pursue continued system enhancements, and coordinating support.
  • Establish and Maintain SOPs: Develop, implement, and regularly update standard operating procedures (SOPs) to ensure consistency and efficiency across all distribution activities.
  • Training and Development: Develop and implement training programs for property staff to ensure processes are clear and followed.
  • Quality Assurance: Implement and maintain quality control procedures to ensure that all processes and data to be transmitted accurately.
  • Experience in call centre operations/performance management


What Were Looking For:

  • Strong working knowledge of hotel distribution technologies such as Central Reservation Systems (CRS), Property Management Systems (PMS, preferably Opera)
  • Experience in distribution system integration/migration in multihotel chain environment would be highly advantageous.
  • Demonstrate flexibility and adaptability in a fast-paced environment, handling multiple tasks and changing priorities with ease.
  • Strong communication skills and command of English with an ability to interface with stakeholders at various levels


In return we offer:

  • Social Events, Wellbeing and Team Activities
  • Training and development
  • Cash Health Plan cover option available
  • Career development and salary reviews
  • Interest free Season Ticket Loan Scheme
  • Uniform (Laundry / Dry Cleaning for Uniform)
  • Meals Provided on Duty
  • Length of Service-related holiday scheme
  • Eye Care Vouchers
  • Employee Discounted Accommodation and F&B
  • Life Assurance
  • Recommend a Friend Scheme


About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry

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