Current jobs related to Enterprise Services Delivery Manager - London, UK - Stefanini EMEA

  • Service Delivery Manager

    2 weeks ago

    London,, UK, United Kingdom VML Enterprise Solutions Full time

    Service Delivery Manager required to join our Service Operations teamA flexible approach to working hours and a willingness to cover periods of on-call support is required for this role.We have both Contract and permanent opportunities The opportunity:Service Delivery Manager is needed with proven experience in service delivery for a high-profile...

  • Enterprise Architect

    2 weeks ago

    London,, UK, United Kingdom Walsh Employment Full time

    Our client is a not-for-profit energy organisation that works in a close relationship with the government and is integral to the economy. This is a new opportunity which has been created to support a currently established team to take them to the next level. We are now looking an Enterprise Architect to join their busy and growing team.Enterprise...

  • Delivery Driver

    3 weeks ago

    London, UK, UK, United Kingdom iMile Delivery Full time

    Self-employed Delivery DriverAs one of our Self-Employed Delivery Driver you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider iMile team. You don't need any experience, and the more you deliver, the more you earn.Why join iMileiMile is a logistics and courier services provider...

  • Information Technology Service Delivery Manager

    3 weeks ago

    London,, UK, United Kingdom La Fosse Full time

    Role: Service Delivery Manager - Disaster RecoveryLocation: London, UK - Hybrid (2-3 days in office)Duration: 6 monthsRate: £550 Inside IR35Role Overview: A leading enterprise is seeking a Service Delivery Manager who specializes in Disaster Recovery to ensure the organization's operational resilience. This role will involve the development,...

  • Service Delivery Manager

    1 month ago

    London, UK, UK, United Kingdom Logixal Full time

    OverviewLogixal is seeking a skilled and experienced Service Delivery Manager to lead our Managed Services Provider (MSP) team, Internal Infrastructure team, and other services including Managed Print Services, Telephone solutions (including 3CX), mobile phone solutions, and Enterprise Content Management. The ideal candidate will possess deep expertise in...

  • Manager, Enterprise Payments Product Development

    1 month ago

    London, UK, United Kingdom American Express Full time

    You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you...

  • Enterprise Architect

    3 weeks ago

    London,, UK, United Kingdom Xpertise Recruitment Full time

    Location: West London (hybrid) – 2-3 days per week in office.Salary: Up to £93,000 + bonus + strong benefits packageI’ve got a great opportunity with one of our FTSE100 clients looking for an Enterprise Architect to join them during an exciting period of transformation. They are currently on a Technology transformation journey on a mass scale so looking...

  • Enterprise Architect

    2 months ago

    London, UK, United Kingdom Legal & General Full time

    Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas...

  • Enterprise Security Architect

    3 weeks ago

    London,, UK, United Kingdom VE3 Full time

    Enterprise Security Architect - Active SC ClearanceThe Enterprise Security Architect is a key leadership role within the Cyber Security management team, responsible for defining and implementing the security architecture strategy across the department. This position involves leading a team of Security Architects, managing relationships with external service...

  • Enterprise Performance Management

    3 weeks ago

    London,, UK, United Kingdom KPMG Full time

    Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions driven by a pre-defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and...

  • Enterprise Architect

    3 weeks ago

    London,, UK, United Kingdom OB Collective Full time

    Contract Enterprise ArchitectWe are looking for a Contract Enterprise Architect to work on a Government-Based project for a period of 6 months initially, with a view to extend.Rates: £700-£800 per dayLength: 6 months initially, view to extendLocation: LondonHybrid Working: 2 days on-site, 3 days WFH/Remote WorkingActive SC Clearance is required for this...

  • Senior Product Manager ETEC, Enterprise Services

    2 weeks ago

    London, UK, United Kingdom Bloomberg Full time

    Bloomberg's Enterprise Technology team is responsible for developing and deploying global enterprise connectivity and integration capabilities within Bloomberg. We are seeking a strong, senior-level Product Manager to join the New York team to drive the . As part of this team, you will be responsible for Bloomberg Enterprise Technology Product Platforms...

  • Enterprise Risk Manager

    3 months ago

    London, UK, United Kingdom Goodman Masson Full time

    As the first London-based Senior VP/Director in the Global Enterprise Risk Management (ERM) team, you will play a pivotal role in shaping the risk landscape across Europe. This position offers a unique chance to be at the helm of a growing department within a prestigious investment manager. RESPONSIBILITIES:- Coordinate and execute the full lifecycle of the...

  • Delivery Manager

    3 weeks ago

    London,, UK, United Kingdom Infoplus Technologies UK Limited Full time

    Designation: Delivery Manager / Head 1. 15 + Years of experience in handling projects in SAP ECC, Rollouts, S/4 Hana Implementations.2. Handled transformation of current SAP ECC 6.0 system landscape into a S/4 HANA environment and ensure that everything is on-time with agreed scope, quality and budget.3. Ensure that internal and external resources are...

  • Enterprise Application Architect

    3 weeks ago

    London,, UK, United Kingdom TRIA Full time

    Microsoft D365 Enterprise Application Architect c£120k + Benefits + BonusLondon – 3 days a week onsiteWe’re on the lookout for an Enterprise Application Architect to play a pivotal role in helping this exciting and fast growing but complex organisation, comprising 50 different operating companies, on their digital transformation. This person will play a...

  • Enterprise Cloud ARchitect

    3 months ago

    London, UK, United Kingdom McCabe & Barton Full time

    Candidates do need enhanced Developed Vetting (eDV). Other Security Clearance can be considered. This role sits within their Cloud Practice and you would be helping some of the UK's largest and most complex organisations develop cloud strategies, build operating models and help end clients maximise their cloud estates. To be considered for this role you...

  • Chief Enterprise Architect

    3 weeks ago

    London,, UK, United Kingdom Intelix.AI Full time

    Chief/Principal Enterprise ArchitectDirector GradeLocation: Greater LondonCompensation: Up to £135k + Comprehensive Benefits Package (Pension, Health, 35 Days Holiday, Hybrid Work Culture) - FlexibleThis role requires a highly skilled and experienced Chief/Principal Enterprise Architect to join a Global Asset Management Enterprise Architecture team. This...

  • Enterprise Architect

    2 weeks ago

    London,, UK, United Kingdom Burman Recruitment Full time

    Job Title: Enterprise ArchitectLocation: London - on site 2 days per weekContract Type: Initially 6 monthsDay Rate: Up to £650 per dayMUST HAVE PREVIOUS HIGHER EDUCATION EXPERIENCEResponsibilities:Develop and maintain the enterprise architecture framework and roadmapAssess and align business and IT strategiesDesign and implement enterprise solutionsLead and...

  • Product Manager, Enterprise Data

    2 weeks ago

    London, UK, United Kingdom Bloomberg Full time

    About Us: Bloomberg's Enterprise Data business continues to be a market leader in providing enterprise content for the financial services industry. Our offering includes outstanding enterprise data and data delivery via a fully managed platform. Our committed customer base appreciates the quality of our content, completeness of our coverage, data...

  • IT Service Delivery Manager

    3 weeks ago

    London, UK, UK, United Kingdom RFA Full time

    Service Delivery ManagerThe Service Delivery Manager is involved in a variety of tasks that requires management of the on-site team. The candidate needs a solid understanding of primarily Microsoft systems and leading IT technologies. This role also requires the ability to manage client expectations, escalate issues and to mentor and develop staff when...

Enterprise Services Delivery Manager

2 months ago

London, UK, United Kingdom Stefanini EMEA Full time

The Enterprise Service Delivery Manager will work closely with the UK Head of IT and successfully deliver and support internal customers’ systems and technologies and ensuring successful operation across the UK/EU.


The successful candidate will work to build relationships with internal stakeholders and will constantly seek to make getting things done easier through mature IT Service Management processes, customer service and technical support. The Service Delivery Manager is responsible for ensuring that our internal SLAs are met in line with service specifications and that ITIL processes and procedures are being developed and followed.


Essential Duties:


  • Ownership and management of all Service delivery processes, including Incident management, Problem management and Change management.
  • Communications with stakeholders, in particular relating to release management, major incidents and Service or performance issues.
  • Implementing and maintaining a seamless day to day User Experience.
  • Owning and driving continuous service improvement plans and activities, including root cause investigations and producing major incident reports.
  • Promoting a continuous improvement and idea generating culture.
  • Proposing, documenting, and implementing improvements to processes and procedures.
  • Working closely with Information Security to ensure that all processes, policies, and procedures adhere to necessary requirements.
  • Taking escalations and working as an extension of our Service Desk and Infrastructure and Administration Support Teams, making recommendations and proposing/implementing solutions where necessary.
  • Understand and work within project management frameworks to organize, update stakeholders, project manage and deliver on relevant projects within agreed deadlines.
  • Ensure team resources and third-party resources are appropriate to support current and future demand.


Candidate Profile


The successful candidate will have a strong background in IT Service Management as well as ITSM toolsets and be passionate about Service Delivery and Customer Service. They will have a proven track record of providing outstanding customer service, managing, and delivering projects consistently within deadlines and can demonstrate a proactive approach to continual service improvement and seeking to exceed customer expectations.


By collaborating with key stakeholders across the business, the successful candidate will build an in-depth, strong relationship and be the go-to person for all support related escalations. Complaints and poor feedback will always be investigated, and action plans put in place to improve service.


Education, Experience & Skills required:


  • BS/BA degree preferred or equivalent education and/or experience.
  • Experience working in IT Support and is an experienced Service Delivery Manager.
  • Onboarding of new starts and related automation experience is essential.
  • Strong Incident, Problem and Change Management knowledge.
  • Experience with Service Management best practices and process improvement.
  • Experience within the insurance and brokerage industry a plus.
  • Excellent verbal and written communication skills at all levels within the organization
  • Technical mindset but able to articulate and understand business needs.
  • Experience working with ITSM solutions.
  • Good understanding of desktop operating systems, Windows as well as Mac and virtual desktop and application solutions.
  • Proficiency in identifying trends and running through Problem Management methodology to see through effective Continual Service Improvement opportunities.
  • Experience in writing both technical and user-friendly documentation to educate the team/s within IT Operations as well as the organization