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Renewal Manager

4 months ago

London, UK, United Kingdom Progresso Search Full time

NOTE: Client is only considering candidates that have a background IT Services / Software Reseller


Our client is a growing cybersecurity solution provider. They help secure organisations of all sizes, industries and locations with all their cybersecurity needs


As a Renewals Manager, you will be responsible for exceeding the customer retention targets across their accounts. You will partner with the Head of Sales and CEO, to ensure that their customers are seeing the full value of the software, leading to a successful renewal.


This is a hands on, individual contributor role that is quota carrying. Day to day you'll be:


  • Working across multiples teams to secure renewals and close upsell opportunities within assigned territories
  • Forecasting and delivering against retention targets
  • Providing quotes and details to clients
  • A big part of the role is booking meeting/presentation between the CEO and the client.
  • Managing negotiations with both customers and partners and will also take the lead in resolving service delivery
  • Support of account issues effecting the renewal.


This is a hybrid role with the expectation of attending our London office a minimum of three times a week. You will also have the opportunity for occasional travel nationally to visit clients.


Candidate requirements :

  • The successful candidate will likely have strong experience in account management, with a focus on renewals in a SaaS organisation/IT Reseller.
  • They will be interested to explore your track record and approach to renewals as part of the interview process.
  • You must be able to show experience of working with C-Level executives at multinational organisations.


It's likely that your skills will also include:

  • Excellent communication skills and an ambitious approach, Experienced working in a fast paced Renewals role, The ability to work collaboratively with other sales teams to achieve your goals,
  • Confidence when speaking with C-level executives within the customers organisation, Experience of pricing and contact negotiation.