Service Desk Manager
2 weeks ago
Our client, a leading MSP in the industry is seeking a Service Desk Manager to join their technical and friendly team on a full-time, permanent basis.
Due to growth our client is looking for a Service Desk Manager to join them on a permanent basis, acting as an escalation point for other Engineers whilst being the go-to for any technical or people-related questions or queries within the department.
The ideal and successful candidate will have around 3 years’ experience as a Service Desk Manager, used to managing a team of Engineers in an ever-changing and fast-paced technical environment.
Key Responsibilities:
- Ownership of all IT problems, incidents and requests
- Recruitment and line management for the service desk engineers
- Ensuring SLAs are met by the service desk whilst being the liaison with customers
- Act as a technical escalation point for engineers, able to resolve technical faults and issues in a timely manner
- Holding regular 121 meetings with engineers, ensuring team and individual morale is maintained
- Act as the go-to for Management for any updates on the team or any problems that may arise
Key Experience:
- A minimum of 3 years’ experience in a similar Service Desk Manager role
- Experience as an Engineer, providing a high level of technical support up to 3rd line
- Confident liaising with colleagues, clients and third parties both face to face and over the phone, being the first point of contact for any problems or queries
- Previous MSP experience is advantageous
- Approachable individual able to deal with problems within the team where necessary
This is an excellent opportunity for an experienced and knowledgeable Service Desk Manager to join a thriving MSP who are growing at a fast rate, working with a broad range of clients across their region.
The successful candidate will be rewarded with a great starting salary, excellent benefits and autonomy in the role.
CVs are being reviewed, so please apply now for immediate consideration.
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