General Manager

4 days ago

London, UK, United Kingdom myGwork Full time

This job is with Travers Smith, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Accessibility statement: If individuals have any accessibility issues when reviewing this document, please notify a member of the Travers Smith HR team so that the document can be provided in an alternative format.

Support and Adjustments for candidates : At Travers Smith, we are committed to ensuring that people who are disabled or have a long-term condition are empowered in their identity, valued equally, and listened to. If we can adjust the recruitment process to make it more accessible, please let us know. For further information please visit our website : Recruitment - Support and adjustments for candidates | Travers Smith

Travers Smith

An award-winning city law firm. We build lasting relationships with public and private sector clients. It is Travers Smith's purpose to provide the very highest quality of service to our clients whilst enabling our people to achieve professional fulfilment in a supportive, inclusive and enjoyable working environment.

Department

The in-house Food and Beverage team are at the heart of Travers Smith, embodying and showcasing the firm's values to employees and clients, in both the staff restaurant, Braithwaite's, and the Client Dining Rooms. This is achieved through the provision of delicious, nutritious food, made in-house, that has sustainability as it's guiding principle. Coupled with exceptional service and events that are people focused, personalised and full of warmth. Central to the success and development of the team are the close relationships we build with people across the business, as well as clients.

The Role

As a key part of our highly motivated team, the General Manager is responsible for maintaining and developing the high standards of the Front of House operations in both the staff restaurant and the client dining rooms. They make sure that all the various teams have the resources and knowledge to deliver across a wide range of events, as well as a busy lunch and evening service in Braithwaite's.

The General Manager understands how their team is a core part of the firm's strategy as to how it conveys it's values to internal and external clients.

Responsible for identifying, implementing, managing, and reviewing data. Production of regular and ad hoc reports in line with BAU and project requirements. Taking a commercial and innovative approach in all aspects of the role.

Whilst the role is business analysis focused and ensuring the teams operate at industry standards, it is crucial that the General manager integrates themselves into the culture of the team and supports holistically as well as operationally.

As this is an in-house operation, it would be beneficial to have operated in both contract catering and in house roles. This will ensure that the General Manager has a blended approach to the management of all aspects.

Project

The General Manager will be instrumental in the delivery of the migration and mobilisation project to our new offices at Stonecutter in Q4 2025/Q1 2026.

The complexity of the migration will need careful thought and planning in conjunction with the Workplace operations teams.

Key Responsibilities

  • Adopt a positive, can-do mindset into your behaviour and activities every day, leading by example and helping to create a positive team culture.
  • Line manager direct reports:
  • Executive Chef, Hospitality/Client Dining Manager, Braithwaite's Manager, Hospitality and Events Co-ordinator.
  • Work closely with all aspects of the business, including Partners, Associates, BD and Marketing, along with the Events team to ensure the team are continuing to identify and meet the evolving needs of the business in offering exceptional and bespoke service.
  • Manage an efficient and compliant supply chain in line with our procurement ethics
  • Ensuring the regular development and maintenance of the team's knowledge base.
  • Administer team performance, conducting Annual Reviews, and regular one-on-ones.
  • Identify and nurture talent.
  • Ensure there is appropriate people resource to meet changing demands of the business.
  • Prepare weekly and monthly reports Property and Workplace Director.
  • Monitor budgets and spend, challenging costs as required and identifying savings/VFM
  • Liaise with other teams across the wider Property and Workplace teams and in Business Services, to ensure smooth running of service and events.
  • Manage and deliver departmental projects.
  • Provide operational support to identify, track, and ensure delivery of actions and priorities.
  • Ensure that all decisions and activities align to our sustainability strategy and sustainable procurement policy
  • Work closely with the Workplace compliance team for all food safety and training plans

Other Responsibilities

  • Be an active member of the team, offering practical support in all areas of the team when required, stepping in in a 'hands on' capacity when required.
  • Enhancing the visibility and professionalism of the F&B team within the firm

Key Stakeholders

  • Director of Property and Workplace
  • Partners
  • EA's
  • BD Events Manager
  • Senior Workplace Operations manager
  • Workplace Compliance manager
  • Procurement and Finance

Personal Specification - Knowledge, Skills & Experience

  • Experienced and knowledgeable in the hospitality and catering industry.
  • Experience of relocations and or mobilisations of catering services
  • Experience of different approaches to managing a catering operation (in-house vs contract)
  • Proven track record in team management, maintaining and growing service level expectations.
  • Experience supporting and developing team members to grow professionally and personally.
  • Dedicated and committed to their own development.
  • Highly proficient in managing challenging situations and making decisions.
  • Excellent organisational and project management skills
  • Commercially astute.
  • Exceptional verbal and written communication and interpersonal skills.
  • Appreciates the benefits and importance of data, utilising it to inform decisions and implement positive change.
  • Experience of catering systems, collating complete departmental data to produce commercial level reporting
  • Can-do attitude and calm under pressure with ability to influence and direct others

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