Field Services Engineer

1 week ago


West Midlands UK, UK, United Kingdom SATO Europe Full time

SATO is a leading global provider of Auto-ID solutions that connect people, goods and information.

It serves a diverse range of sectors to streamline operations, empower workforces and help customers reduce their environmental impact. Integrating auto-ID technologies with hardware as solutions, we tag identifiers to things and people at the site of business operations and feed data to IT systems for processing.


MISSION:


To provide a service of superior quality to both Internal and External Customers to achieve mutual growth and success.


VISION:


To build trust with our customers, fostering long-term relationships, adapting to their needs in a constantly evolving environment.



DUTIES/RESPONSIBILITIES:


  • Installation and Maintenance: Install, maintain, and repair a diverse range of Sato Thermal Transfer and Laser printers, Print & Apply units, and specialized finishing equipment.
  • Technical Expertise: Electrical and mechanical knowledge to troubleshoot and resolve technical issues.
  • Product Training: Undergo comprehensive product training to gain proficiency in Sato technologies.
  • Customer Service: Prioritize customer satisfaction by delivering timely and efficient service.
  • Teamwork: Collaborate effectively with colleagues to achieve shared goals.
  • Professionalism: Maintain a courteous and professional demeanor in all interactions


REQUIRED QUALIFICATIONS:


  • Strong electrical and mechanical aptitude.
  • Proven experience in field service or a related technical role.
  • Willingness to travel within the UK and occasionally to European locations.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Valid driver's license.


PREFERRED QUALIFICATIONS:


Experience with Thermal Transfer and Laser Printer technology.

Knowledge of Sato products and solutions



OTHER:


  • Undertake projects and tasks as directed by Line Management subject to having the necessary competence and training, particularly with regard to health and safety issues.



WHAT WE OFFER:


  • Indefinite employment agreement
  • Life assurance
  • Pension package
  • A company car
  • A laptop and a mobile phone
  • 26 vacation days
  • Full pay when sick after the first year



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