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Insurance Client Director

4 months ago

Manchester, Greater Manchester, United Kingdom Aon Full time

Insurance Client Director – Corporate (Manchester, UK)

We’re hiring

Aon are currently recruiting a Client Director to join our National team in Manchester. This role is a hybrid role – office and home-based working

The primary responsibility of the role is to take on the role of Client Director for a portfolio of clients, identifying Client’s risk needs and utilising the best of Aon’s wider offering to design and deliver a profitable Scope of Service Agreement and act as the senior contact between certain clients and Corporate, supporting less experienced Client Managers.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Identify each client’s service requirements and manage the client service team to ensure service meets agree standards.

Manage client expectations: keeping them informed of progress and communicating with them as appropriate, and taking appropriate and timely action to identify and correct problems.

Ensure delivery to highest standard using best practice processes and conducting regular reviews with clients through Client Promise, issuing meeting minutes promptly after meetings.

Maintain client files in accordance with agreed procedures, keeping records complete, accurate and up to date.

Assist the Client Management team to achieve the annual revenue target for clients in their location

Drive the highest level of service to each Client, within area of responsibility, in line with the agreed client service tools

Act as senior relationship manager for designated clients, co-ordinating client relationship management across the whole of Aon. Build senior level relationships within their Clients

Look for new sales opportunities which may include selling additional Aon services and work with the New Business Developers in supporting future client visits

People Management

Develop and support less experienced team members in the achievement of their objectives through coaching and mentoring.

Attract, develop and retain talented individuals in line with business plans.

Work with the Commercial Insurance leadership team to develop a working environment where people are positive, motivated and enthusiastic.

Work with the leadership team to improve key ‘cultural’ characteristics of the overall corporate business: enthusiasm, client focus, innovation, accountability

Where there is line management responsibility: Lead a team through coaching, development and performance management, ensuring completed objectives with supporting personal development plans in place.

Wider development contribution

Contribute to the development of strategy through the Area leadership team

Liaise with other team managers and line management to ensure effective working relationships between the Client Management, Broking and Client Service teams, so that together they drive revenue and profit growth

Instil a culture of teamwork, effective communications and professionalism. Act as the Aon point of contact in the local market place

Compliance with regulatory requirements and business procedures

Responsible for working in accordance with the Aon UK Limited Risk Management

Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company

Promote all compliance related requirements throughout the region and identify opportunities for process improvement.

Ensure all agreed practices and tools are actively and consistently applied.

Working with the Operations Manager, take responsibility for ensuring staff awareness and conformances to

Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

Skills and experience that will lead to success

FCII/ACII or equivalent preferred

Experience within Global Commercial Insurance Broking House

Proven track record in developing relationships and working with senior individuals within the organisation

Working knowledge of Risk Management Concepts

Commercial understanding of business – market forces

Understanding the insurance market dynamics

Strong technical knowledge in all major and pecuniary classes

High level of knowledge of Aon products, services and systems (such as AonLine and GRIP) Good negotiating, listening and communication skills

Sales skills

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive