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Security Cleared Infrastructure Support Specialist III

4 months ago

Edinburgh Scotland, Scotland, United Kingdom Manpower Full time

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III (Red Hat Linux) based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. The role is paying up to £275.00 per day working 37.5 hours a week between 07:30 – 16:30 Monday – Thursday and 07:00 – 13:30 Fridays.


Due to the nature of our client's work the successful candidate must already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals.


Role Overview

We are looking for customer-focused 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.



The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We are looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial.


The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential.


Job Description

Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging

Excellent knowledge of Red Hat Network Satellite for system management and performance reporting

Provide support for L2 and L3 Operational activities & troubleshooting

Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments

Demonstrate the ability to methodically work through issues

Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills

Achieve high levels of customer satisfaction

Author processes and working instructions

Work within challenging SLA’s and follow escalation paths to the leadership team and product specialists promptly when required

Represent the 3rd line team from a Linux perspective in customer meetings

Red Hat Certified Engineer or other Red Hat/Linux related certification

To manage a range of Linux technology’s RHLE, RHNS, kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer’s site

Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity

RHLE High availability including clustering, fencing and unfencing