Senior Technical Program Manager

5 days ago

Burgess Hill West Sussex RH, Haywards Heath, United Kingdom myGwork Full time

This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for coordinating delivery across various workstreams / value streams / other GAR platforms as part of the Modernization initiative enabling teams / trains to coordinate dependencies, help remove impediments, coordinate technical discussions and dependencies, manage / coordinate various kind of testing and be the face of team with external platforms

Key Responsibilities

  • Steers execution on defined, program-level goals for medium-to-high complexity programs
  • Works within and across team(s) to anticipate, track, and resolve risks and impediments to delivery
  • Steers technical program conversations (e.g., relating to architectural approach and system design) and articulates solutions; co-develops and documents solution
  • Participates with product and engineering leaders to build implementation roadmaps
  • Provides and consolidates inputs for leadership updates; facilitates meetings with leadership on delivery status and key decisions needed to support project delivery
  • Identifies and executes on opportunities for improvements to the delivery process; works with relevant teams to redesign process flows
  • Mentors, guides, and supports Technical Project Managers and other team members as appropriate
  • Tracks and interprets relevant OKR/KPIs; identifies key insights & next steps
  • Participates in PI planning meetings and other Agile ceremonies for team/teams. Contributes to prioritization discussions and pressure tests plans for feasibility, capacity, and risk
  • Drives coordination, collaboration, and alignment between Product Owners, Architects, and Engineers to meet regulatory and technical requirements
  • Monitors and ensures compliance with SDLC standards
  • Facilitates and plans change management and release management activities
  • Identifies and addresses complex inter-team technical dependencies, bridges gaps in technical management
  • Follows and instills documentation best practices to ensure designs meet requirements
  • Drives technical and regulatory consistency across workstreams; develops documentation to ensure ongoing maintenance and development of technical and regulatory solutions

Scope of Impact/Influence

  • Collaborates with Engineering teams to drive alignment architectural approach and technical strategy to execute delivery
  • Responsible for tracking delivery, and activities related to medium to high complexity initiatives by adding to design discussions, issue resolution, and removing obstacles to ensure program goals are met.
  • Embraces the Technology SDLC process and role models a continuous improvement mindset

Education & Experience

  • Bachelor's Degree in technical discipline or equivalent work experience required; advanced degree preferred
  • Certifications in project management methodologies is preferred
  • 3+ years in program delivery and project management
  • Experience with Agile/SAFe/Lean methodologies a plus
  • Experience managing multiple initiatives, priorities and teams

High-performing Behaviors

  • Independently drives work, with some supervision, guidance, and coaching from line manager and senior members of Engineering team
  • Independently defines problems and identifies solutions in the face of ambiguity
  • Ability to manage multiple projects across multiple teams
  • Tailors messages and style across stakeholder groups
  • Understands and aligns priorities to the program vision and strategy

Knowledge/Skills

  • Technical knowledge sufficient to understand and discuss technical challenges and systems design
  • Ability and aptitude to learn new technical skills quickly.
  • Working understanding of major coding languages to track delivery challenges and support solutioning
  • Experience writing technical documentation
  • Ability to manage cross-functional projects with technical dept
  • Strong understanding of organizational, product, and industry standard metrics. Ability to leverage metrics to diagnose problems and improve delivery
  • Ability to collaborate across teams and able to build and leverage strong working relationships and bring different opinions to consensus
  • Understanding of the full life cycle of product development, from concept to delivery, including Test Driven Development (TDD)
  • Ability to manage the post-production processes, drive quality, and implement testing best practices
  • Technical problem solving and issue-resolution abilities
  • Ability to maintain a high attention to detail in a deadline-driven work environment
  • Strong verbal and written communication skills with demonstrated experience engaging and influencing cross-functional stakeholders and senior leaders
  • Strong understanding of interconnections between various business priorities
  • Demonstrated knowledge of project management process, project management software tools, templates, and management techniques.
  • Strong ability to manage change in a dynamic environment and influence others without direct authority

Technology Core Competencies

  • Adaptive Communication
  • Agile Practices
  • Industry and Company Knowledge
  • Organizational Change Management
  • Technical Acumen
  • Technology Industry Trends
  • Game Changers
  • Adaptability
  • Collaboration & Teamwork
  • Continuous Improvement
  • Courage
  • Curiosity
  • Ingenuity
  • Servant Leadership
  • Tenacity

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

#LI-DNI

  • Senior Manager, Business Analysis-Envisioning

    5 days ago

    Burgess Hill, West Sussex, RH15, Haywards Heath, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team...

  • Senior Manager, Business Analysis – Discovery

    5 days ago

    Burgess Hill, West Sussex, RH15, Haywards Heath, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team...

  • Senior Manager Product Development

    2 hours ago

    Burgess Hill, West Sussex, RH15, Haywards Heath, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team...

  • Senior Associate-Digital Product Management

    5 days ago

    Burgess Hill, West Sussex, RH15, Haywards Heath, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team...

  • Senior Engineer II

    5 days ago

    Burgess Hill, West Sussex, RH15, Haywards Heath, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team...

  • Senior Engineer II

    5 days ago

    Burgess Hill, West Sussex, RH15, Haywards Heath, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team...

  • Senior Associate

    5 days ago

    Burgess Hill, West Sussex, RH15, Haywards Heath, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team...

  • Manager - Digital Product Operations

    5 days ago

    Burgess Hill, West Sussex, RH15, Haywards Heath, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team...

  • Development DBA

    5 days ago

    Burgess Hill, West Sussex, RH15, Haywards Heath, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join...

  • Development DBA

    5 days ago

    Burgess Hill, West Sussex, RH15, Haywards Heath, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join...

  • Development DBA

    5 days ago

    Burgess Hill, West Sussex, RH15, Haywards Heath, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join...

  • Analyst-Treasury

    5 days ago

    Burgess Hill, West Sussex, RH15, Haywards Heath, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team...

  • Vice President, Digital Solution Design

    5 days ago

    Burgess Hill, West Sussex, RH15, Haywards Heath, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in...

  • Financial Controller

    3 weeks ago

    Burgess Hill, West Sussex, RH15, Haywards Heath, United Kingdom Hays Accountancy and Finance Full time

    Your new company This fast-growing commercial business is looking to recruit a Financial Controller to work closely with the CFO.Your new role They are seeking a highly skilled Financial Controller to join the team and oversee all financial operations. In this pivotal role, you will oversee the finance team and be responsible for managing financial...

  • Senior Technical Program Manager

    1 month ago

    Burgess Hill, United Kingdom AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Technical Program Manager

    7 days ago

    Burgess Hill, West Sussex, United Kingdom AMEX Full time

    OverviewAt American Express, we empower individuals and businesses to achieve their goals. As a Technical Program Manager - Delivery Excellence Lead, you will play a pivotal role in ensuring seamless delivery of medium-to-high complexity initiatives. With a strong focus on coordination, risk management, and technical acumen, you will be the backbone of our...

  • Senior Financial Operations Manager

    6 days ago

    Burgess Hill, West Sussex, United Kingdom Hays Senior Finance Full time

    Job Summary A Senior Financial Operations Manager is required to work closely with the CFO in a fast-growing commercial business based in Burgess Hill, West Sussex. The ideal candidate will have excellent team management experience and possess excellent analytical skills, attention to detail, and effective communication skills. They will oversee financial...

  • Senior Software Development Manager

    3 weeks ago

    Burgess Hill, United Kingdom Talent Finder Full time

    At Talent Finder, we are seeking a skilled Senior Software Development Manager to lead our software development team in creating innovative software solutions. The ideal candidate will have strong technical expertise and leadership skills to drive project success.Key Responsibilities:Develop and implement software solutions using various programming...

  • CNC Turner/programming

    3 weeks ago

    Littlehampton, West Sussex, United Kingdom Quest Technical Ltd Full time

    CNC Turner Multi Spindle My client are a well-established company based in West Sussex. They are dedicated to providing bespoke solutions to meet the demands of their customers for the growing Systems and Defence markets. We are currently looking for an experienced CNC Multi Spindle to join this excellent company based in Littlehampton. Key skills...

  • Senior Corporate Accountant

    3 weeks ago

    Burgess Hill, West Sussex, United Kingdom Hays Senior Finance Full time

    About the RoleHays Senior Finance is seeking a highly skilled Senior Corporate Accountant to join their fast-growing commercial business. As a key member of the finance team, you will oversee all financial operations, manage financial reporting, budgeting, and forecasting, ensuring compliance with regulatory requirements. Your analytical skills and attention...

  • Technical Program Manager

    1 month ago

    West Malling, United Kingdom Clearwater People Solutions Ltd Full time

    I am currently looking for a Technical Programme Manager on an initial 6 month contract. The Technical Programme Manager will play a pivotal role in leading and managing the technical workstream of a large Transformation Programme. This position involves ensuring that project teams adhere to project governance and meet established standards and...

  • Technical Program Manager

    4 weeks ago

    West Malling, United Kingdom Clearwater People Solutions Ltd Full time

    Job Description I am currently looking for a Technical Programme Manager on an initial 6 month contract . The Technical Programme Manager will play a pivotal role in leading and managing the technical workstream of a large Transformation Programme. This position involves ensuring that project teams adhere to project governance and meet established standards...

  • Technical Program Manager

    4 weeks ago

    West Malling, United Kingdom Clearwater People Solutions Ltd Full time

    I am currently looking for a Technical Programme Manager on an initial 6 month contract. The Technical Programme Manager will play a pivotal role in leading and managing the technical workstream of a large Transformation Programme. This position involves ensuring that project teams adhere to project governance and meet established standards and...

  • Technical Program Manager

    1 month ago

    West Malling, United Kingdom Clearwater People Solutions Ltd Full time

    I am currently looking for a Technical Programme Manager on an initial 6 month contract. The Technical Programme Manager will play a pivotal role in leading and managing the technical workstream of a large Transformation Programme. This position involves ensuring that project teams adhere to project governance and meet established standards and...

  • Strategic Financial Operations Manager

    6 days ago

    Burgess Hill, West Sussex, United Kingdom Hays Senior Finance Full time

    Your new opportunity with Hays Senior Finance is a pivotal role for a highly skilled Financial Controller to oversee all financial operations. This position requires strong leadership and management skills, overseeing the finance team, managing financial reporting, budgeting, and forecasting, ensuring compliance with regulatory requirements, and providing...

  • Technical Program Manager

    4 weeks ago

    West Malling, UK, Kent, United Kingdom Clearwater People Solutions Ltd Full time

    I am currently looking for a Technical Programme Manager on an initial 6 month contract. The Technical Programme Manager will play a pivotal role in leading and managing the technical workstream of a large Transformation Programme. This position involves ensuring that project teams adhere to project governance and meet established standards and...

  • Senior Technical Lead

    4 weeks ago

    Burgess Hill, West Sussex, United Kingdom American Express Full time

    Ambitious Software Engineers WantedWe're looking for a skilled Senior Engineer to join our team at American Express. As a key member of our engineering team, you will be responsible for leading a scrum team and contributing to the architecture of our core features.Your Key ResponsibilitiesDrive the analysis, design, and delivery of responsive backend...

  • Senior Manager, Business Analysis-Envisioning

    2 weeks ago

    Burgess Hill, United Kingdom AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Senior Manager, Business Analysis – Transformation

    6 days ago

    Burgess Hill, West Sussex, United Kingdom AMEX Full time

    Unlock Your Potential at AMEXWe're looking for a Senior Manager, Business Analysis Discovery & Transformation to join our team. As a key member of our Enterprise Payments Centre of Excellence, you'll be responsible for bridging the gap between business and technology by interpreting business requirements into capability needs for technical delivery.Key...

  • Senior Manager

    4 weeks ago

    Burgess Hill, West Sussex, United Kingdom American Express Full time

    About This RoleWe're seeking a seasoned Senior Manager to lead our team in delivering critical network capabilities. As a trusted advisor, you'll partner with business stakeholders and technology teams to envision and prioritize strategic initiatives.Key ResponsibilitiesAct as Senior Product Owner, driving the development and delivery of complex capabilities...

  • Sourcing and Technical Support

    6 months ago

    Burgess Hill, United Kingdom BioIVT Full time

    **Company Details** Seralab is a division of BioIVT, a worldwide provider of biological and_ in vitro_ products to pharmaceutical, biotechnology and contract research organizations (CRO). We specialize in control and disease state matrices manufactured from human and animal whole blood, plasma, serum, tissues and other fluids which are used in drug...

  • Senior Manager, Business Analysis – Discovery

    3 weeks ago

    Burgess Hill, United Kingdom AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Senior Technical Product Manager for Information Solutions

    3 weeks ago

    Burgess Hill, West Sussex, United Kingdom F. Hoffmann-La Roche AG Full time

    Technical Product Manager - Information SolutionsAt Roche, our mission is to deliver medical solutions now while developing innovations for the future. We are committed to transforming patients' lives through scientific rigor, unassailable ethics, and unprecedented access to medical innovations.The Opportunity:We are looking for a skilled Technical Product...

  • Senior Manager Product Development

    4 days ago

    Burgess Hill, United Kingdom AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...