Reservations & Events Manager

4 weeks ago


Shoreditch UK, East London, United Kingdom Hart Shoreditch Full time

Do you want to Be A Part of something unique?


We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Reservations & Events Manager


Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.


Your role as a Reservations & Events Manager..


  • Ensure the efficient and smooth day to day management of the Reservations & Events department
  • Work with the Commercial Director & Sales & Marketing Manager to ensure that the Occupancy levels & Average Room rate are maximised through the delivery of the hotels pricing policies and business strategies for all segments
  • Manage the overall reservation functions to maintain the highest possible room occupancy
  • Monitor & develop a quality Reservations service to be offered to all customers
  • Support on day to day Individual Reservations by processing reservations, answer all inbound calls, emails and general enquiries
  • Thorough knowledge of OnQ PMS and responsibility to ensure the system is well maintained and the most up to date information is loaded into it
  • Ensure that all team members are at all times aware of hotel’s packages and offerings to market
  • Determine from reservations any sales lead for future business and ensure these are followed up within the Commercial team
  • Maximise all Group, Conference, and Event revenue opportunities
  • Accurate administration and control of all Groups, Conference & Events related reservations and blocks
  • Meet & greet nominated conference contact or organizer to check on their satisfaction and the setup of the meeting rooms on the day of the event
  • Conduct show rounds for customers in line with the company policy
  • Send accurate groups & events proposal in line with hotel requirements
  • Ensure that all BEOs are created with accuracy along with all the event planning and handed over to all Operations teams on a weekly for the following week plus any last minute event
  • Ensure reservations are taken accurately & traces are in place for front office to follow up as required
  • Maintain the in-house reservations systems; check duplicate corporate and agencies profiles; create new profiles / master when needed, link the production to accurate corporate profiles
  • Day-to day team management of Reservations & Events Agent with continuous development and structuring of the role


Your rewards..


  • 28 days holidays increasing with length of service
  • Discounted rates in Hilton hotels with Go Hilton team member and Friends & Family program
  • Access to Perks at Work with amazing discounts and collection of points on online stores
  • Company’s Pension
  • Meals on duty with e-vouchers
  • Discounts on F&B outlets
  • Access to Employee Assistance Program
  • Life Assurance
  • Recommend a Friend Scheme
  • Most importantly: Trainings to get started and continue to grow and loads of opportunities to progress


A bit about you..


  • Previous experience within the hotel industry is required
  • Previous experience with Delphi mandatory
  • Previous experience with OnQ PMS is a plus
  • High level of IT proficiency
  • Great interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team


About Curio Collection by Hilton Hotels


Hilton’s Curio Collection brand appeals to travellers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home — authentically embodying the distinct culture and spirit of the community in which they reside.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


Looking forward to receiving your application



  • Shoreditch, Greater London, United Kingdom Hart Shoreditch Full time

    Do you want to Be A Part of something unique?We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Reservations & Events ManagerOur team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these...


  • Shoreditch, Greater London, United Kingdom Hart Shoreditch Full time

    Do you want to know exactly what skills, experience, and qualifications you need to succeed in this role before applying below?Be Part of something special!We are a small boutique hotel located in the vibrant neighborhood of Shoreditch and currently in search of a dynamic and charming Reservations & Events Manager.Your role as a Reservations & Events...


  • Shoreditch, Greater London, United Kingdom Hart Shoreditch Full time

    We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismaticReservations & Events ManagerReservations & Events Manager.Ensure the efficient and smooth day to day management of the Reservations & Events departmentWork with the Commercial Director & Sales &...

  • Event Coordinator

    1 day ago


    Buckinghamshire, UK, South East England, United Kingdom hirestaff Full time

    Hirestaff's partner has an exciting opportunity for a Reservations & Events Coordinator to their highly successful team. Your main responsibility as the Reservations & Events Coordinator will oversee the daily operation of the reservations department and handle all incoming reservation enquiries, as well as a small number of events.Key Skills:Previous...


  • Shoreditch, Greater London, United Kingdom Creative Personnel Full time

    Creative Personnel are looking for an experienced AV / Events sales person to join a dynamic and forward thinker within the AV & Events industry.Key detailsAccount Manager / Events salesPermanent contract Hybrid (office in Hackney, East London)£45k + uncapped commission Benefits include - free lunches, coffee, health care etcWhat do you need?3-5 years in...

  • Events Supervisor

    1 week ago


    Shoreditch, Greater London, United Kingdom Hesketh James Recruitment Full time

    Role: Events SupervisorPrivate members clubLocation: ShoreditchSalary: £30,000 + bonus + amazing benefits packageMONDAY TO FRIDAY - WEEKENDS & BANK HOLIDAYS OFFWe are recruiting an exciting role for a forward thinking, diverse and fast-growing company that provides outstanding events and workspace for a range of high-profile clients.The venue offers a real...

  • Event Manager

    4 weeks ago


    Oxfordshire, UK, South East England, United Kingdom The Recruitment Group Full time

    We are delighted to be working with one of Oxford's largest and well established colleges who are recruiting for an Events Manager to be responsible for the managing, planning and delivering events. As the Events Manager, you will be working a 37.5 hour week, that can be worked flexibly and with a hybrid working arrangement. This role is initially a...


  • Derbyshire, UK, East Midlands, United Kingdom Casa Hotel Full time

    Casa Hotel is the highest AA rated 4-star hotel in Chesterfield, Derbyshire. An independently owned hotel which boasts a two-rosette restaurant, 100 bedrooms, 12 meeting rooms accommodating up to 280 guests and our beautiful Spanish themed Barca bar. Our sister hotel is the award winning 4-star Peak Edge Hotel, a luxury boutique hotel nestled on the edge of...


  • Derbyshire, UK, East Midlands, United Kingdom Casa Hotel Full time

    Casa Hotel is the highest AA rated 4-star hotel in Chesterfield, Derbyshire. An independently owned hotel which boasts a two-rosette restaurant, 100 bedrooms, 12 meeting rooms accommodating up to 280 guests and our beautiful Spanish themed Barca bar. Our sister hotel is the award winning 4-star Peak Edge Hotel, a luxury boutique hotel nestled on the edge of...


  • Shoreditch, UK, East London, United Kingdom London Academy of Freelance Makeup Full time

    Title: Manager and Makeup TrainerWe're thrilled to offer a standout opportunity for an experienced makeup artist to take charge of day-to-day operations and become a key player in our renowned Makeup Academy Family. In this role, you’ll enjoy creative freedom and a chance to work closely with an open-minded management team.Your Role:Lead day-to-day...


  • Shoreditch, UK, East London, United Kingdom London Academy of Freelance Makeup Full time

    Title: Manager and Makeup TrainerWe're thrilled to offer a standout opportunity for an experienced makeup artist to take charge of day-to-day operations and become a key player in our renowned Makeup Academy Family. In this role, you’ll enjoy creative freedom and a chance to work closely with an open-minded management team.Your Role:Lead day-to-day...


  • Woodford, UK, East London, United Kingdom House Recruiting Full time

    Junior Events Operations ExecutiveSalary: upto £28,000 Market Leading brandWe are now recruiting for a experienced Junior Events Operations Executive to join a much loved brand and to be an integral member of the team in it's ongoing success.The Client:An award winning media, publishing and events company, with a growing portfolio of 30 live events...

  • Event Planner

    6 days ago


    Surrey, UK, South East England, United Kingdom eTeam Full time

    Job Title: Event PlannerContract: 6 MonthsLocation: Egham, Surrey (2-4 days every month in office)Manage the operational delivery of virtual events from start to finish including registration set-up and management, coordination with internal stakeholders on delivery specifications, and day-of execution.Train program partners on virtual event technology,...


  • Shoreditch, UK, East London, United Kingdom Hotwire Full time

    Senior Account ExecutiveHotwire is a global, strategic communications consultancy dedicated to helping ambitious technology companies change the game, build their reputation and revenue to achieve business outcomes.Recognised as the #1 technology communications consultancy globally and by multiple client award wins over the years, we provide clients with...

  • Account Executive

    1 week ago


    Shoreditch, UK, East London, United Kingdom Hotwire Full time

    Hotwire is a global, strategic communications consultancy dedicated to helping ambitious technology companies change the game, build their reputation and revenue to achieve business outcomes.Recognised as the #1 technology communications consultancy globally and by multiple client award wins over the years, we provide clients with insights-led, integrated...


  • Bermondsey, UK, South East London, United Kingdom Digital Avenue Event WiFi Full time

    *** THIS ROLE REQUIRES A FULL UK DRIVERS LICENSE AND YOU MUST LIVE WITHIN 45 MINUTES COMMUTE/DRIVE OF BERMONDSEY. ***This role is for a Junior Events Network Engineer but would be ideal for an AV technician with experience working in live events as you will have many essential transferrable skills that will help you transition into this role.About Digital...

  • Event Manager

    4 weeks ago


    Northamptonshire, UK, East Midlands, United Kingdom Freedom Leisure Full time

    At Freedom Leisure we can offer a friendly working environment that brings lots of variety every day.We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives. From Swimming lessons, to walking football and...

  • Event Manager

    4 weeks ago


    Northamptonshire, UK, East Midlands, United Kingdom Freedom Leisure Full time

    At Freedom Leisure we can offer a friendly working environment that brings lots of variety every day.We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives. From Swimming lessons, to walking football and...

  • CRM Manager

    1 day ago


    Northamptonshire, UK, East Midlands, United Kingdom Bodhi Full time

    CRM Manager - £40-55kPerm - East MidlandsHybrid workingA fantastic opportunity has arisen for an experienced CRM Manager to join the Marketing team of a leading Sport, Event and Hospitality organisation in the East Midlands.Reporting to the Marketing Director, the CRM Manager will play a key role in leading and delivering the end to end Customer Strategy...


  • Surrey, UK, South East England, United Kingdom WeAreAspire Full time

    Are you looking to develop your career in sales? Perhaps you've always loved the sound of a role in the sporting and events industry. This one's for you!Our client, an international events company, is looking to add a Sales Executive to join their growing sales team.You'll be working on a sporting event portfolio, selling exhibition packages.This...