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Service / Floor Manager
3 months ago
Now looking for a Service Manager at Boulebar South Bank.
We are a fun-loving pétanque bar based in the heart of Londons South Bank. Opened in the Summer of 2023, we are always on the lookout for service superstars to help us give our guests the very best experience
We believe that service is always the main focus. Your mission will be to lead, recruit and educate the Service team in order to deliver overwhelming service - every day, to every guest.
We are happy and loving hosts, who are experts in greeting and caring for our guests. You will create an environment for your team to grow, deliver and be focussed in the right areas at the right time. You will make sure that the venue operates according to Boulebar standards, with full insight and knowledge of our products, principles and service system.
You will work, with the other guild managers, as a team towards your venue targets; sales, number of guests, reviews, ENPS, NPS, and cost-%.
Our expectations:
- You are an experienced Manager within hospitality
- You really want to lead a team
- You have an eye for detail and seeing things from the guests perspective
- You are a master at scheduling
Your tasks:
- Be present at your Boulebar by working actively in service.
- Recruit, schedule and educate your shift leader, waiters and runners.
- Coach your team while identifying their strengths and weaknesses through daily guidance, overall inspiration and development tasks/goals.
- Arrange education for your guild members.
- Be responsible for the restaurant environment.
- Participate in weekly meetings with your management team.
- Be a teamplayer - you help out It may happen that you get to help in other areas or functions of the business if there is a need.
We will provide you with:
- Knowledge into our products and how to sell and serve.
- A tried-and-tested toolbox with all the tools needed to succeed.
- Detailed insight into how Boulebar works, our business principles, organisation, tools, brand and product.
- An expert knowledge of (and passion for) pétanque.
We love variety and you may have gained your experience from many different places. Mainly, we look for a few key characteristics that we think are important. You should be:
- Ambitious and love learning new things.
- Full of energy and passion for people.
- Organised, self-driven and structured.
- Have an open and unpretentious approach to things.
Together we work every day to develop and offer our guests a unique experience - which not only includes delicious drinks and Street Food, but also a social sport that we love to introduce to new people - pétanque
Where?Boulebar South Bank
What?Full-time
When?When can you start?
ABOUT US
Boulebar is a global group, with 13 venues across Sweden, Denmark and the UK. Boulebar South Bank is our first UK venue, but we have exciting growth plans already in motion. Now is a great time to join us and grow with us.
We love all things pétanque, and some would probably call us nerds, but were all about love for people. Not only for our guests that visit us, but also between all of us in the company.
Boulebar is based on joy, curiosity and adventure. Or as we ourselves say: freedom, community and a glass of pastis.
If you recognise yourself in the description, apply today.
We look forward to hearing more from you
AMRT1_UKCT
